Mathematics And CX
A Not So Unlikely Combination

In a groundbreaking collaboration, ContactPoint360 partnered with a leading Edutech company reshaping global Mathematics education. The aim was to revolutionize the after-school Mathematics enrichment program, providing a unique, adaptive, and gamified learning experience for educators and students worldwide. Faced with the challenge of optimal lead utilization and new business generation, ContactPoint360’s 24/7 operations solution proved pivotal. By deploying highly skilled sales resources, performing audience analyses, implementing targeted dialing strategies, and leveraging insights from customer behavior, the company achieved remarkable results. The impact was substantial, including a 30% increase in connect rates, higher conversion rates, and a notable 95% same-day touchpoint for leads.

To delve into the intricacies of this transformative journey and its impressive outcomes, download the full case study.

The implementation of our solution resulted in significant improvements across key performance indicators: