Rapid Staff Migration
To Work From Home Model

In response to the imminent COVID-19-induced site shutdown, ContactPoint360 swiftly executed a comprehensive Work-From-Home (WFH) transition, showcasing adaptability and resilience. The case study, “Navigating Workforce Transition: A Comprehensive Case Study on Rapid WFH Adoption Amidst COVID-19,” delves into the challenges faced and solutions implemented. The urgent need for floor support and limited IT bandwidth necessitated the identification of IT-savvy ‘deputies.’ Leveraging HRIS tools, including Bamboo HR, ContactPoint360 meticulously filtered agents based on skills and interests. The resultant transition team, assembled within 5 hours, not only streamlined operations but also significantly reduced supervisors’ report generation time, underscoring the company’s proactive crisis management and organizational agility.