ContactPoint360: Your Leading Outsourcing Partner for Exceptional CX
ContactPoint360: Where People and Technology Drive Real-World Impact.
Employee-Centric, AI-Driven, Culture-Focused: The ContactPoint360 Difference
Your trust is our priority, your data is secure
Our Solutions Designed to Drive you Forward
Technical Support
Solve complex technical issues and receive reliable solutions for your technical needs
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Hybrid Shoring
Merging onshore and offshore services for better results
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Multichannel and Omnichannel Support
Enhance customer engagement with our multichannel and omnichannel support solutions.
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Sales Outsourcing
Improve your business’s sales performance with sales outsourcing
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Multilingual Support
Connect users and bridge language barriers for better communication
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Customer Care
Promising to deliver impeccable CX services every time
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Collections Management
Streamline collections management for improved recovery rates.
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Customer Retention & Loyalty
Boost loyalty and retention with personalized strategies tailored to your customers.
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Helpdesk Solutions
Optimizing your business processes with our helpdesk solutions
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Backoffice Support
Helping you manage your back-office work with precision
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Contact Center Solutions
Optimize your contact center operations with our comprehensive solutions.
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Marketing Services
Leverage our outsourced marketing services to harness the power of expert strategies and innovative solutions.
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Re-imagine the
Digital Transformation
Technology Partners
Technology Partners
We’re not just Dreaming Big—We’re Winning Big
2023-2024
Great Place to Work - Canada
2023
Silver Stevie Winner
2024
AI Excellence Award
2024
Artificial Intelligence Achievement of the Year
2024
IW Culture & Purpose Award for North America
2024
Better Business Bureau A+ Rating
2024
Best Company for Work life Balance
2024
Best Company for Leadership
2024
Best Company for Career Growth
2024
Best Company Global Culture
2024
Best Teams HR
2024
Best Company Outlook
2023
Best Company Work life Balance Canada
2023
Best Company for Diversity
2023
Best CEO
2023
Best Company Culture
2023
Best Company for Women
2021
Best Workplaces in Ontario
2020
Best Workplaces in Professional Services - Canada
2020
Best Workplaces for Inclusion
2020
Best Workplaces for Mental Wellness
2020
Best Workplaces for Women
2020
GTACC Improvement in QA
2020
GTACC QA and Continuous
2020
GTACC Team Award
Unified By Our Core Values, Driven by Excellence
Delivering Exceptional Excellence
Round-the-clock Support
Partnering for Prosperity
Our Work in Action
92% CSAT Growth – Chatbot Success Story with ContactPoint360
Discover how ContactPoint360’s chatbot solution transformed customer satisfaction, achieving a remarkable 92% CSAT growth for a leading company
Results
92.6%
CSAT Growth
80%
Containment Rate Growth
21%
Agent hand-offs Reduced
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
Discover how voice AI and speech analytics boosted outbound sales and reduced agent attrition in this case study.
Results
17.3%
Increase in Sales Per Hour
31%
Reduction in Utility Rejections
12%
Reduction in Agent Attrition
The Right Technology Can Optimize Every Minute For Money In Contact Center Operations
Discover how ContactPoint360 leveraged cutting-edge technology to boost efficiency, reduce costs, and maximize revenue in their contact center.
Results
5x
Reduction in Time
80%
Improvement in Efficiency
100%
Elimination of Errors
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
Discover how ContactPoint360 slashed past-due accounts and recovered millions in revenue by leveraging innovative technology and a targeted approach.
Results
$2.8M
Reduction in Bad Debt
$1.1M
Annual Cost Savings
27/7
Automatic Payment Processing
Rapid Staff Migration To Work From Home Model
Check out how ContactPoint360 quickly transitioned its workforce to a remote work model during a crisis, ensuring business continuity.
Results
5hours
Time Taken to Assemble Team
100%
Workforce Transitioned
100%
Employee Statisfaction
Mathematics And CX – A Not So Unlikely Combination
Discover how data-driven strategies enhance customer experiences in this surprising case study.
Results
30%
Increase in Connect Rates
95%
Same-day Touchpoint
24/7
Operational Hours
Cash Application Process Optimization With The Right People, Processes, And Technologies
Discover how streamlined processes, skilled teams, and advanced technology optimized cash application for a leading energy company.
Results
91.4%
Reduction in Credit Balances
92%
Decrease in Number of Accounts
25%
Decrease in Costs
Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada
Ontario HVAC providers achieved perfect compliance and significant cost reductions through ContactPoint360’s specialized solutions.
Results
230K
Substantial saving achieved
100%
Quality Scores
97%
First Call Resolution (FCR)
HumAIn: Humans and AI, Perfecting Outcomes Together
Recruiting and Sourcing
Achieve a 100% fill rate with our AI tool that seamlessly pairs the right talent with your unique needs, no matter how complex.
AI Learning Environment
Transform New Hires into Top Performers with AI Simulations that fast-track agent proficiency by 56%, leaving traditional training in the dust.
Workforce Management
Let enterprise-grade AI and machine learning turn your toughest staffing challenges into seamless solutions, with precision scheduling and foresight-driven forecasting.
Real Time Agent Assist (RTAA)
Empowering agents to resolve issues faster and perform at their peak, effortlessly.
Conversational AI
Now offers deeper insights and smarter solutions to boost efficiency, enhance CX, and drive enterprise-wide success.
Agent Retention and Productivity
Reduce churn with Al-powered tools that
 mate tasks, support.
AHT Reduction
We are bringing modern AHT reduction solution with our AI driven Speech-to-Text software.
CSAT Improvement
Elevate CSAT with advanced AI-driven query handling and nuanced sentiment analysis, cutting training costs and reducing turnover—smart solutions for lasting impact.
FCR Enhancement
Achieve higher First Contact Resolution rates with AI-powered precision, ensuring faster, more accurate resolutions that enhance customer satisfaction and efficiency.
Knowledge & Search Management
Gen-AI-powered expertise directory: Cut hold times by 30%, speed up resolutions, and slash ticket costs.
AR Collect Faster
Outperform Competitors by 45% with our machine learning-powered platform, delivering compliance-driven intelligence and a consumer-friendly experience.
Coaching, Performance & Growth
Our AI tool supercharges coaching, driving a 20% improvement in agent performance and unlocking substantial career growth opportunities.
Analytics & AI
We leverage the largest team of data scientists to uncover insights others miss, empowering bold, customer-centric decisions for growth and strategic impact.
Industries We Serve
Energy and Utility
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Healthcare
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Travel & Hospitality
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Telecom
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Technology
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Government
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Insurance
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Finance Services
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Retail
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eCommerce
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Real Estate
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Gaming
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Client Success Stories Hear From Our Satisfied Customers
Learn more about us from what our clients say about working with ContactPoint360.
30+
Languages Fluency
Truly global customer support.
10
CX Centers
Be Near To Your Customer.
Tennis Channel
BC Services
Our recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by CP360 were second to none. It was clear that they were the perfect fit for us as partners.
Regulated Energy & Gas
Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.
Online Food Delivery
Retail and E-commerce
ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.
Pioneering the Future of Customer Experience
Building A Brighter Tomorrow
Explore Recent Blog Posts
Boost Patient Satisfaction with These Healthcare Call Center Best Practices
Did you know that for many patients, their first impression of a healthcare provider often begins with a call to the healthcare call center?
10 Proven Golden Rules of Customer Service for Long-Term Success
The key to lasting success lies in one pivotal factor: exceptional customer service. It’s no longer just about meeting customer expectations; it’s about exceeding them, building trust, and fostering loyalty. The true measure of a company’s greatness is often reflected in how well it treats its customers.
Redefining Customer Experience: The Role of AI in Customer Support
With the advent of artificial intelligence (AI), there has been a paradigm shift in how businesses approach customer support. AI-powered solutions have emerged as a game-changer, offering efficient, personalized, and scalable support round the clock.
The Future of Telemarketing Outsourcing: Why the Philippines is Leading the Way
Among the top destinations for this service is the Philippines, a country renowned for its skilled workforce, cost-effective solutions, and robust telemarketing infrastructure. Thirty years ago, the Philippine telemarketing outsourcing industry was a small entity compared to other thriving sectors.
Overcoming Call Center Challenges: Top 5 Issues and Their Solutions
This blog explores the top five issues in the call center industry and offers practical solutions to overcome them. Let’s dive in!
ContactPoint360’s Global Network
Texas, USA
Monterrey, Mexico
Santa Engracia San Pedro Garza GarcÃa NL C.P. 66267 Santa Engracia
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Bogotá, Colombia
Montego Bay, Jamaica
Cebu, Philippines
Bengaluru, India
KHB Colony, Koramangala 5th block, Bengaluru, Karnataka – 560095 India
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Cairo, Egypt
Texas, USA
ContactPoint360 LLC, 807 S Jackson Rd,
Pharr, TX – 78577 USA
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Monterrey, Mexico
Av. José Vasconcelos 130 OTE
Santa Engracia San Pedro Garza GarcÃa NL C.P. 66267 Santa Engracia
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Bogotá, Colombia
Porto 100 Building
Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia
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Montego Bay, Jamaica
13 Crane Boulevard, Fairview Drive, Montego Bay, Jamaica
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Cebu, Philippines
11th floor Skyrise 4B, Cebu
IT Park, Apas, Cebu City, 6000
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Bengaluru, India
A/6, opposite Sapna book house,
KHB Colony, Koramangala 5th block, Bengaluru, Karnataka – 560095 India
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Cairo, Egypt
El Naser street Maadi, Technology park, P2 building Cairo, Egypt
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Join ContactPoint360
ContactPoint360 in itself is many cultures, nations, ethnicities, religions, and genders. Each one of us makes the ContactPoint360 family not just diverse, but bigger and stronger. If you’re someone who believes in making a meaningful impact through kindness, empathy, and understanding, we welcome you to join the future of workforce at ContactPoint360.