Training and Development Program at ContactPoint360

Nurturing Excellence in Every Interaction

ContactPoint360’s comprehensive Training and Development programs are designed to empower our agents with the skills essential for planning, designing, and hosting impactful servicing sessions. Our focus is on enhancing our agents’ capabilities and ensuring that the knowledge and skills acquired contribute to their growth and experience.

Mastering the CX Cycle Approach

Our intensive training courses cover the training Cycle approach, guiding our agents through the development, delivery, and continuous improvement of our processes. This structured action plan empowers our agents to enhance their practices and positively impact their activities.

Why Attend?

Meet ContactPoint360 Requirements

Align your skills with ContactPoint360 expectations.

Grasp Essential Knowledge

Acquire knowledge crucial for success at the company.

Collaborate and Upskill

Engage with experienced staff and enhance your skill set.

Tailored Materials

Access a variety of materials specifically tailored for your development.

Rewarding Activities

Engage in activities that are both rewarding and insightful.

A Holistic Approach to Training and Development

ContactPoint360’s Customer Care Services

Talent Development Management

The TDM has meticulously crafted programs covering a spectrum of skills essential for effective training.

Training Methods and Learning Styles

Explore varied teaching methodologies, learning styles, and the impact of information on the brain.

Emotional Intelligence and Soft Skills

Develop better emotional intelligence, fostering long-lasting connections with teams and trainees. Learn to create motivating learning environments.

Leadership and Coaching Skills

Acquire leadership and coaching skills applicable in diverse professional settings. Learn to manage teams, communicate effectively, and engage in projects.

Session Planning and Structure

Master the art of session planning, efficient material design, and effective use of virtual tools for online learning.

Visual Aids and Decks

Learn how to create visually appealing presentations, use visual aids effectively, and design customized materials to enhance engagement.

Benefits of Our Training Programs

Elevating Your Professional Journey

Identify best practices for assertive communication.

Develop emotional intelligence for lasting connections.

Learn innovative teaching methodologies.

Understand learning styles and brain impact.

Boost tech-savvy skills for digital tools.

Acquire leadership and coaching proficiency.

Master the art of constructive feedback.

Develop problem-solving strategies.

Enhance English Proficiency and Specific Purposes skills.

Locations

Our Global Presence