Technical Support

Technical support issues are critical touch points between you and your customers. They can either reinforce customer loyalty or erode the customer relationship. Turn technical support calls into relationship-building opportunities with our expert team of IT professionals.

Advanced Support Through Highly Trained CX Professionals

Our highly trained customer experience professionals enable us to support cases of varying complexity, aided by automation and near real-time analytics.

We efficiently handle standard issues as well as escalated issues requiring complex troubleshooting with ease. In addition to expert tier 1 and tier 2 technical support covering basic support issues, we also offer tier 3 and 4 support for the most complex issues. We quickly and seamlessly escalate technical support issues through all four tiers, saving your customers time and avoiding frustration.

At ContactPoint 360, we are always learning how to serve you and your customers better. We track customer experiences to inform our best practices and develop sustainable solutions to recurring issues. As a result, we offer the highest possible quality of support to your customers through the most comprehensive and cost-effective strategies.

Customer

ContactPoint 360 - Technical Support
ContactPoint 360 - Technical Support
ContactPoint 360 - Technical Support

Support With A Human Touch

When your customers reach out for technical support, they want to connect with a human being. Our CX professionals lead with empathy and are trained to develop emotional intelligence alongside IT expertise. Providing the best possible service with a human connection strengthens the relationship between your customers and your brand.

Whether you need incident resolution, provisioning, patch management services, desktop services, or consumer-based product support, our team of professionals is trained to develop connections with your customers.

We staff over 1,400 highly trained associates who are ready to provide the customized support you need when you need it.

We help you deliver fast and effective resolution to IT issues while remaining customer-focused and contributing to an authentic and connected customer experience.

Through ContactPoint 360, technical support touch points become opportunities for your brand to shine and establish greater customer loyalty through enhanced, frustration-free support.

ContactPoint 360 - Technology

Support With A Human Touch

When your customers reach out for technical support, they want to connect with a human being. Our CX professionals lead with empathy and are trained to develop emotional intelligence alongside IT expertise. Providing the best possible service with a human connection strengthens the relationship between your customers and your brand.

Whether you need incident resolution, provisioning, patch management services, desktop services, or consumer-based product support, our team of professionals is trained to develop connections with your customers.

We staff over 1,400 highly trained associates who are ready to provide the customized support you need when you need it.

We help you deliver fast and effective resolution to IT issues while remaining customer-focused and contributing to an authentic and connected customer experience.

Through ContactPoint 360, technical support touch points become opportunities for your brand to shine and establish greater customer loyalty through enhanced, frustration-free support.

In-House Software Development Team

Customers needing tier 3 and tier 4 technical support benefit from the strength of our in-house software development team as well as the technical and industry knowledge of our domain experts. Our ability to escalate technical issues through all four tiers sets us apart from our competitors and ensures a seamless and fully-supported experience for your customers.

With premier-level technical support, we help you aggregate and deploy top technologies while empowering your workforce to effectively connect with your customers. We can resolve customer support issues quickly and effectively while ensuring cost savings for you as our client.

ContactPoint 360 - Technology
ContactPoint 360 - Technology

In-House Software Development Team

Customers needing tier 3 and tier 4 technical support benefit from the strength of our in-house software development team as well as the technical and industry knowledge of our domain experts. Our ability to escalate technical issues through all four tiers sets us apart from our competitors and ensures a seamless and fully-supported experience for your customers.

With premier-level technical support, we help you aggregate and deploy top technologies while empowering your workforce to effectively connect with your customers. We can resolve customer support issues quickly and effectively while ensuring cost savings for you as our client.

Turns complaints into complements, and issues into growth opportunities with our customer-centric technical support services.

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