Monitor 100% of Your Calls
Our speech analytics and voice AI suite allows you to tap into a wealth of extremely important information in voice conversations. Gain full visibility into 100% of your customer conversations for quality and compliance. Easily figure out customer pain points and help agents resolve issues faster.
Significantly Better Customer Experience
Our fully interactive tool surfaces topics that trigger a positive or poor customer experience. It helps you identify and replicate the behaviors of your top agents with ease. Start personalizing conversations on an individual basis.
Analytics Driven Quality Management
Monitor all inbound and outbound agent calls and unlock new insights on customer care. Increase the quality of your customer experience and improve efficiencies in agent training, onboarding, and compliance to transform agent performance.
Easy To Integrate, Easy To Deploy
Get valuable voice analytics data from the very first day. Our customized solution takes the guesswork out of quality assurance, and enhances your agent coaching and training.
Key Benefits
Save costs on all call monitoring and evaluation
Never miss a compliance gap or lawsuit mention
Lower attrition through improved coaching
Improve AHT & FCR by fixing broken processes
Deep insights on customer sentiment and performance
Case Study: US Energy Provider
US Based Energy Provider:
Outbound Sales of Gas and Electric.
- 5 Telesales Vendors.
- Sales rejected at utility.
- Compliance issues.
- Sales-per Hour under target.
- Went from scoring 2% of calls to 100% of sales calls.
- Set flags for compliance statements, trial
closing questions and opening statements.
Over 3 month period:
- 17.3% increase in SPH.
- 31% reduction in utility rejections.
- Reduced attrition by 12%.
Our speech analytics and voice AI suite allows you to tap into a wealth of extremely important information in voice conversations.
Related Case Studies
Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada
With our voice-assisted technology, we achieved 100% compliance, Saved CAD 230K annually, and achieved 100% in quality scores for HVAC clients requiring pre-sales verification, to comply with Bill-55 in Ontario, Canada. Read how we did it!
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
To serve the customers, we need to know the customers. Conversations between sales agents and customers can provide direct insights into the need of the market. But only 2% of these calls are every recorded. Using Speech Analytics and Voice AI technology, we recorded 100% of outbound sales calls for a US-based energy provider and achieved a 17.3% increase in sales/hour!