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Energy 360 – Early Termination Fees

by | December 26, 2023

‘Collections with Care’ at CP360

At CP360 we use collection campaigns as another opportunity to develop long-term relationships with consumers. Our ‘Collections with Care’ program uses structured data, AI, speech analytics and omnichannel communication to develop advanced collection strategies that increase recoveries and build brand loyalty. Empathy, consumer education, self-serve options among others are key aspects of our debt recoveries.

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Our Speaker

Wendy Hanlan

Head of New Partnerships

Wendy Hanlan is a sales and marketing professional with 20+ years servicing clients all over the world.

Early Termination Fee is baked into utility contracts to help protect the company, in the event that customers discontinue service mid contract. While its necessary, the charge is not always understood by the consumers. There is often resistance from them to pay the ETF and collecting this amount requires special tact. Every interaction is an opportunity to build relationships, which is why we assign specialized agents to the task, rather than people trained for generic calls. One of our stellar agents, Matthew Colucci joins us from our location in Mississauga, Canada to share effective strategies in collecting ETFs from utility customers.