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CXplorers: AI Unveiled – Navigating Generative AI’s Perils, Ethics, & Customer Service Revolution

by | August 7, 2024

Discover the transformative power of Generative AI in our first episode of “CXplorers by ContactPoint360.” Hosts Daniel Cheung and Jasper Nastor delve into the ethical considerations, potential pitfalls, and revolutionary impacts of AI in customer service. Learn how AI enhances customer experiences, streamlines operations, and addresses challenges with real-world examples.

This episode covers:

1. Generative AI in customer service

2. Ethical implications and algorithmic bias

3. Data privacy and security

4. AI-driven customer experience improvements

5. Case studies of AI success in customer service

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Our Speaker

Daniel Cheung

VP of Enterpise Partnerships

Daniel Cheung is a technology enthusiast and seasoned leader with over a decade of experience in BPO, specializing in client relations, AI-driven customer experience, and business growth strategies.

Our Speaker

Jasper Nastor

Lead Architect, AI-Driven CX Solutions

Jasper Nastor is a seasoned professional with over 10 years of experience in BPO and contact centers, specializing in AI-driven solutions to enhance operational excellence.
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Moreover, the right collections strategy and positive customer experience can strengthen brand loyalty among consumers. Tune in to know more about executing an effective collections campaign in the new normal.