Expanding Horizons: ContactPoint360 Launches New Site in Bangalore

We are at our new Bangalore site, where CX gets defined.

When the outsourcing companies are limiting themselves to a single location, ContactPoint360 is proudly progressing with its newest CX delivery center. We’ve now expanded in Bangalore, India and added a milestone in our journey to build next-gen, cost-effective customer experience (CX) solutions for global enterprises.

More than just a physical expansion, our Bangalore site reflects our continued investment in scalability, resilience, and digital-first service delivery. On top of all this, we ensure each process gets powered by top-tier talent, and future-ready technology.

Why Bangalore, why in 2025?

Bangalore stands as one of the most vibrant technology and talent hubs in the world. For us, the decision to expand here was both strategic and customer-centric:

• Access to highly skilled, multilingual CX talent
• Proximity to enterprise clients and innovation ecosystems
• Enhanced 24/7 global delivery coverage
• Secure infrastructure, with 100% compliance and operational agility

We have been operating in Bangalore from last 5+ years. But, this new facility anchors our presence and positions ContactPoint360 to scale smarter with speed and resilience.

Inside the Site: Where People and Technology Unite

Our Bangalore center is purpose-built to support high-volume, high-complexity CX functions with agility, intelligence, and precision.

Key features include:

• Omnichannel CX delivery zones for voice, chat, email, and social
• Secure workspace for industries with high compliance requirements
• AI innovation pods to co-create and pilot automation solutions with clients
• Integrated knowledge hubs to continuously train, upskill, and elevate teams

ContactPoint360 Bangalore: A Launch Worth Celebrating

Our site launch wasn’t just operational, it was a celebration of people, progress, and partnerships.

We were honored to have key members of our leadership team, the COO and CFO in attendance, along with Vice Presidents, Directors, and Global Delivery Heads. Their presence reflected the strategic importance of this expansion. And their shared commitment empowered our team to unleash their potential and drive measurable CX results.

We also had the privileged of welcoming our enterprise clients to the event. This meaningful gesture itself speaks to the strength of our partnership and the value we co-create.

Additionally, the event also included Awards & Recognition ceremony where outstanding performers were celebrated. From operations, marketing, to support teams, every role contributed to making our Bangalore site launch a huge success.

What This Bangalore Site Means for Our Clients

This new ultra-modern CX center will serve as a strategic delivery hub for clients across healthcare, retail, finance, energy, and other verticals.

With this expansion, we bring even more power to our enterprise service portfolio, including:

Customer Experience (CX) Services

• Voice, chat, email, and social media support
• Sales, retention, and customer care
• Tech support and omnichannel engagement

Back Office Operations

• Claims processing, reconciliation, data management
• Finance and accounting support
• Document and billing services

CX Strategy & Consulting

• KPI design and VoC programs
• Journey mapping and QA frameworks
• Predictive analytics and compliance optimization

Additionally, the Bangalore site launch represents a step-change in how we support enterprise clients:

• Greater speed to scale during seasonal peaks and growth cycles.
• Redundancy-ready infrastructure to ensure 24/7 availability.
• Co-innovation opportunities across digital CX and AI.
• Data-driven operational oversight with consistent QA reporting.

What’s Next?

We’ve planted our flag in Bangalore. But, it’s just the beginning and an addition to our 12+ strategic locations. The future of CX is global, digital, and deeply human, and ContactPoint360 is catalyzing resources to power it.

For more details, connect with our team now and transform your CX from 0 to 100.

About ContactPoint360

ContactPoint360 stands as a global frontrunner in the realm of contact centers, offering an abundance of expertise to revolutionize the way businesses interact with their customer base. Our distinctive industry-specific approach empowers clients to envision, establish, and operate efficient enterprises through pioneering technological concepts. Headquartered in the United States, we extend our influence across 11 CX centers worldwide, and our expansion continues. Discover how ContactPoint360 empowers clients to realize their aspirations by navigating through our services, AI solutions, and resources.