Perspectives

Let enterprise-grade AI and machine learning turn your toughest staffing challenges into seamless solutions, with precision scheduling and foresight-driven forecasting.

Real Time Agent Assist (RTAA)

Empowering agents to resolve issues faster and perform at their peak, effortlessly.

Conversational AI

No one offers deeper insights and smarter solutions to boost efficiency, enhance CX, and drive enterprise-wide success.

Agent Retention and Productivity

Reduce churn with Al-powered tools that  mate tasks, support.

AHT Reduction

Cut handle time on 100% of interactions.

CSAT Improvement

Elevate CSAT with advanced AI-driven query handling and nuanced sentiment analysis, cutting training costs and reducing turnover—smart solutions for lasting impact.

FCR Enhancement

Achieve higher First Contact Resolution rates with AI-powered precision, ensuring faster, more accurate resolutions that enhance customer satisfaction and efficiency.

Knowledge & Search Management

GenAI-powered expertise directory: Cut hold times by 30%, speed up resolutions, and slash ticket costs.

AR Collect Faster

Outperform Competitors by 45% with our machine learning-powered platform, delivering compliance-driven intelligence and a consumer-friendly experience.

Coaching, Performance & Growth

Our AI tool supercharges coaching, driving a 20% improvement in agent performance and unlocking substantial career growth opportunities.

Analytics & AI

We leverage the largest team of data scientists to uncover insights others miss, empowering bold, customer-centric decisions for growth and strategic impact.

About Us

We improve customer interactions through solving problems & crafting memorable experiences for growth.

Our Culture

Fostering inclusive culture guided by core values and crafting empathetic customer experiences.

Our Recognition

Recognized for award-winning CX, trusted by industry leaders and delivering exceptional results.

Our Values

Integrity, innovation, transparency, collaboration, and client-centricity drive our endeavors.

Training and Development

Our advanced training and development cultivates excellence in professionals, that drives exceptional customer experiences.

ContactPoint 360 made it to the 2020 List of Best Workplaces™ in Ontario

ContactPoint 360 is proud to announce that our organization has been named on the 2020 list of Best Workplaces in Ontario.

ContactPoint 360 received this honour after a thorough and independent analysis conducted by Great Place to Work®.

The list is based on direct feedback from employees of the hundreds of organizations that were surveyed by Great Place to Work®. The data has a 90% confidence and a plus or minus 5% margin of error.

To be eligible for this list, organizations must be Great Place to Work Certified™ in the past year, be headquartered in Ontario and have at least 10 employees working in the province that participated in our Trust Index employee survey. Great Place to Work determined the best based the overall Trust Index score from these employees.

About ContactPoint 360:

A Global Contact Center Operator, ContactPoint 360 Inc., based in Toronto, Canada with locations in North America, South America, Europe, and Asia has reimagined the business process outsourcing sector by creating a new hybrid approach to CX support, combining omnichannel contact center operations, marketing agency services, digital transformation solutions, and an in-house software development division. The company’s international team of subject matter experts are highly skilled in key industries such as Banking, Technology, Retail, Travel, Healthcare, Government, and Utilities. This expertise, along with the full suite of unique services, enables CP360 to provide end-to-end CX solutions to clients in a one-stop-shop environment.

About Great Place to Work®:

Great Place to Work is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, GPTW recognizes the world’s Best Workplaces in a series of national lists including those published by The Globe & Mail (Canada) and Fortune magazine (USA). Great Place to Work provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. Visit us at www.greatplacetowork.ca or find us on Twitter at @GPTW_Canada.