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Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Outsourcing Call Center in United States

With onshore U.S. Call Center outsourcing, enjoy compliance adherence while meeting all regulatory standards  effortlessly.

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Maximize Your CX Capabilities with US-Based Call Center Outsourcing

Tap into U.S.’s diverse talent pool for insights tailored to your customers

Leverage the U.S.’s robust, reliable telecom infrastructure

Maintain high data security with U.S. governance compliance

Locations
call center usa
Locations

US-Based Call Center: Augmenting CX Excellence with Diverse Talent

point-iconNative English speakers offer unparalleled insights into American consumers and brand voice preservation.

point-iconRobust infrastructure provides flexibility to rapidly scale operations without compromising security and reliability.

point-iconDeep talent pool of skilled, experienced agents drives consistent service excellence across customer touchpoints.

point-iconAlign staff availability to EST business hours ensuring support at your customers’ peak demand periods.

point-iconFacilities within the continental U.S. allow for onshore service quality at significant cost savings over in-house.

point-iconReduce your hiring cost by outsourcing customer service to the U.S.

heading-icon Our Certifications and Evidence of Excellence heading-icon

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96%

CSAT score achieved excellence in customer satisfaction

call center usa

80%

First Call Resolution making every call count

06

minutes of average handling time

call center usa

6.67%

Rate of attrition at our center

call center usa

79%

of agent productivity to capacity

Exceed Outsourcing Expectations with Unmatched US-Based Call Center Support!

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Provide 360° Customer Satisfaction with ContactPoint360

Inbound Customer Service
Workforce Management
Inbound & Outbound Collections
Quality Management

Inbound Customer Service

Whatever your niche, industry, or product may be, we can help you achieve exceptional customer satisfaction with our specialized inbound customer service solutions. We prioritize efficiency and empathy to ensure seamless interactions that elevate your brand’s reputation and customer loyalty

Workforce Management

Optimize operational efficiency with our robust Workforce Management solutions. Using our robust methodologies, we uncover value propositions from your offerings and embed them into futuristic applications, ensuring streamlined operations and enhanced productivity.

Inbound & Outbound Collections

Transforming industries with innovation and ingenuity, we build business resiliency for the future through our comprehensive Inbound and Outbound Collections solutions. Using advanced methodologies, we augment processes to maximize returns, maintain positive customer interactions, & ensure efficient debt management for enhanced satisfaction.

Quality Management

We are a top-notch progressive provider specializing in advanced Quality Management (QM) solutions. Our immersive processes ensure superior operational efficiency, optimize quality assurance, and drive continuous improvement, enhancing customer satisfaction and operational excellence.

Reliable and Affordable Call Center Services in the U.S.

Inbound & Outbound Engagement

Our skilled CX agents deliver seamless end-to-end customer experiences for inquiries and sales requests with proven communication abilities.

Customer Retention

Increase customer engagement, reduce churn, and drive brand loyalty with our strategic customer retention services.

Omnichannel Support

Get exceptional customer engagement across voice, chat, email and more with our experienced US-based team.

 

40+ Language Support

Reach global audiences in English, Spanish and 30+ other languages with our diverse and multilingual workforce.

 

Tech Expertise

Provide efficient technical troubleshooting and latest product info to customers with our skilled support personnel.

 

Quality Assured

Ensure 100% satisfaction on all channels with strategic, timely and error-free customer communications.

 

Digital Automation

Automate operations while maintaining business-critical functions to decrease expenses and boost profits.

 

Vibrant Vibes at ContactPoint360

call center usa

Leverage Future-ready Progressive Benefits of American Call Center Outsourcing

Embrace the Power of Native CX Support

Utilize a domestic call center to maintain brand continuity and deliver localized support, so customers feel they’re engaging with a real company representative.

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Award Winning Service

Awarded Best Customer Service in 2023 and ranked the #1 US call center, we are Great Place to Work certified from 2021-2023 for our people-first culture and loyalty.

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02

Ironclad Data Security

We are PCI DSS, SOC I & II, HIPAA compliant and ISO 27001 certified, managing sensitive data while protecting your trust.

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03

Compliant Protection

With PCI DSS compliance, safeguard payment card data with the highest security standards.

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Other Location: Canada
Toronto call center offers world-class service, advanced technology.

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Other Location: Mexico
Mexico City call center delivers efficiency, customer satisfaction.

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Other Location: Colombia
Discover Bogota call center’s skilled professionals, advanced technology solutions.

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Other Location: Jamaica
Jamaica Call center blends vibrant culture, skilled agents, cutting-edge technology.

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Other Location: Philippines
Philippines call center delivers exceptional service, proficient workforce and advanced technology.

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Other Location: India
India Call center provides strategic advantage, optimized customer interactions.

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Other Location: Egypt
Egypt call center excels with skilled workforce, modern infrastructure, customer service.

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heading-icon FAQs on Call Center Outsourcing in U.S. heading-icon

Why do I outsource my call center services to the United States?

Outsourcing customer services to the U.S. offers several benefits, such as skilled agents, cultural familiarity, compatibility with the U.S. market, and English proficiency. There are other advantages, such as a strong customer service culture and time zone advantages as well.

Do you provide multilingual support?
Certainly, ContactPoint360 offers multilingual support services for different customer needs. We will promptly provide custom assistance in multiple languages, ensuring adequate support and communication from various linguistic backgrounds.
How can a ContactPoint360 call center improve customer satisfaction?
Our call center in the United States focuses on providing optimum customer service by hiring professionally trained CX agents. All our CX agents have excellent communication skills while understanding and implementing efficient call-routing systems. Our team ensures to analyze, monitor calls, and apply client feedback to improve overall customer experience consistently.
How can I track the performance of call center services in the U.S. ?

Some of the KPIs (key performance indicators) are client satisfaction scores, agent productivity, average response time, call abandonment rate, and lastly, SLA compliance (Service Level Agreement)