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Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Optimize Operations with a Leading Call Center in Texas

Overwhelmed by customer demands and costs?

ContactPoint360 expertly manage millions of customer interactions daily, setting the benchmark for excellence in the Lone Star State.

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24/7 omnichannel support services

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100% compliance to industry regulations

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Up to 50% savings on operational costs

Accelerate your CX with ContactPoint360

Refine Customer Experience with Call Center in Texas

Indulge in an unparalleled CX with our expert-led Texas call center services, where excellence is the minimum benchmark for every interaction. Our highly trained agents are available 24/7 to maximize your business hours and achieve 99% CSAT.

Just like the Texas spirit, we adapt to every customer’s need with multilingual proficiency in English, Spanish, French, and the language you can name. We ensure your customers feel right at home, no matter where they are from.

ContactPoint360 means the best in call center outsourcing, where trust, loyalty and dedication runs as deep as the Rio Grande. With our domestic talent and global reach, you can ensure exceptional customer experience.

Major Outsourcing Cities in Texas

Dallas
Austin
San Antonio
McAllen
Houston

Bespoke Benefits of Texas Call Center

Expanding your reach in a competitive market? Texas is your gateway to success.

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24/7 support with multilingual proficiency

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15+ years of Texas call center expertise

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30% reduction in customer wait times

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Scalable solutions and flexible pricing

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AI integration for faster responses

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Omnichannel support with personalized responses

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Dedicated agents handle 500+ interactions daily

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99% customer satisfaction, and retention rate

call center in texas

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Customer Retention

We can assist in generating leads and following up on sales deals.

Omni-Channel

We can help you Manage Managing financial transactions & process payments.

Multilingual Hub

We can optimize entering and managing data accurately.

Sales Support

We help to increase sales across inbound and outbound audiences.

Hybrid Shoring

We offer onshore and offshore resources to help you leverage cost-effective solutions.

Customer Care

We provide customized solutions to customer inquiries and issues instantly.

Technical Support

We can Manage client accounts and ensure greater customer satisfaction.

Backoffice Support

We can help you streamline all the administrative tasks for you to scale.

A/R Outsourcing

We streamline cash flow, reduce overhead costs, and enhance efficiency.

Helpdesk Support

Our helpdesk contact center services resolve all technical and sales queries promptly.

Industry We Specialize In

Our outsource contact centers in Texas have direct experience in the following industries:

Energy & Utility

Empowering energy providers with seamless support for billing, outages, and customer service operations.

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Healthcare

Complying with HIPAA standards, providing telehealth support, and seamlessly maintaining caregiver, and patient communication.

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Travel & Hospitality

Enhancing travel and hospitality services with exceptional guest support available 24/7 for a seamless experience.

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Government

Optimizing public service operations through efficient citizen engagement and case management solutions for agencies.

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Insurance

Transforming insurance operations by offering efficient claims processing, agent management, and exceptional telemarketing.

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Finance Services

Securing financial services with trusted support for debt recovery, asset management, and PCI DSS compliance.

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Retail

Boosting retail performance with enhanced customer service, order management, and operational efficiency.

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Ecommerce

Empowering eCommerce businesses by providing order tracking, inquiries, and customer support to drive sales.

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Technology

Supporting innovation by delivering full-stack technical assistance and IT support for growing technology companies.

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Telecom

Enabling seamless telecom support by offering billing assistance, tech support, and customer care solutions.

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Real Estate

Maximizing real estate success through lead generation, appointment scheduling, and customer relationship management.

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Gaming

Enhancing gaming experiences with expert account management, technical support, and customer service solutions.

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Transportation & Logistics

Optimizing logistics operations by providing 24/7 freight management, customer inquiries, and support services.

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Scale Smarter with Texas
Call Center Services

Empower your business with rich talent pool, a strategic location,
and thriving ecosystem with ContactPoint360.

Outsource Now

heading-icon Frequently Asked Questions heading-icon

Why outsource to Texas call center?

Texas call centers leverages your business growth by providing:

  • Multilingual workforce
  • 24/7 service availability
  • Cost-effective solutions
  • 100% compliance
  • Hybrid shoring models
Can call center in Texas handle global customer bases?

Yes, a Texas call center can efficiently handle global customer bases. Due to diversity in Texas, the call centers employs people with proficiency in multiple languages. Also, their IT infrastructure is highly scalable, empowering to manage customer across globe.

How BPO companies in Texas ensure customer satisfaction?

Agents in Texas call centers are highly trained to understand every customer query and provide an accurate solution within minimal time. In addition, they work as per defined SOPs and ensure to follow customized customer-centric approach.

How your Texas call center ensures quality in services?

Quality is the core at ContactPoint360 Texas call center. We provide regular training to our agents, and all the interactions are monitored in real-time for instant feedback and improvement suggestions. In addition, our workforce is highly educated and upholds the utmost level of quality standards.