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Egypt
Maximize Your CX Capabilities with Call Center Outsourcing in Egypt
Get benefit from our skilled Multilingual workforce
An opportunity to save on Egypt cost-effective outsourcing platform
A highly educated workforce who adapt to Western cultural nuances
Egypt: Get Your CX Partner for Call Center Outsourcing
Adhering to data center regulations based on client requirement
Range of our support solutions including Voice, Chat and Email services
Notable achievements include the highest NPS and CSAT scores
The transition to Cairo is considered exemplary, serving as a benchmark for other locations due to its smooth and seamless execution
Our Certifications and Evidence of Excellence 
2023-2024
Great Place to Work - Canada
2023
Silver Stevie Winner
2024
AI Excellence Award
2024
Artificial Intelligence Achievement of the Year
2024
IW Culture & Purpose Award for North America
2024
Top 100 Inspiring Workplaces Award
2024
Better Business Bureau A+ Rating
2024
Best Company Culture
2024
Best CEO
2024
Best Company for Work life Balance
2024
Best Company for Leadership
2024
Best Company for Career Growth
2024
Best Company Global Culture
2024
Best Teams HR
2024
Best Company Outlook
2023
Best Company Work life Balance Canada
2023
Best Company for Diversity
2023
Best CEO
2023
Best Company Culture
2023
Best Company for Women
2021
Best Workplaces in Ontario
2020
Best Workplaces in Professional Services - Canada
2020
Best Workplaces for Inclusion
2020
Best Workplaces for Mental Wellness
2020
Best Workplaces for Women
2020
GTACC Improvement in QA
2020
GTACC QA and Continuous
2020
GTACC Team Award
76.55
Net promoter score exceeding client expectations
9.33
CSAT score out of 10 reflecting outstanding service
89%
First call resolution rate ensuring impeccable customer service
8.33
Minutes of average handling time
1
Month for an agent to reach performance standards
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Commitment to Quality
Team Dedication and Achievements
The enduring commitment and success of our team of CX agents in Egypt reflect a nurturing workplace culture and effective leadership. We prioritize their satisfaction, growth, and work-life balance, fostering expertise and teamwork for sustained success.
Client Endorsements
Positive feedback from our clients underscores our unwavering commitment to excellence. Achieving a Customer Satisfaction Score (CSAT) of 9.33 and a Net Promoter Score (NPS) of 76.55, these endorsements not only strengthen our reputation but also set us apart in the competitive market.
CSAT Excellence
Our consistently high CSAT scores, averaging 9.33 in Egypt, demonstrate our ability to consistently meet and exceed customer expectations. Empowering each team member to understand their pivotal role in delivering customer satisfaction has been necessity to our success.
Tap Into the Business with Egypt’s Top Notch Call Center
Inbound and Outbound Customer Service
Get unbeatable customer support from our tech savvy CX agents in Egypt, providing efficient and responsive customer support to ensure a positive experience.
Technical Support Service
Whether troubleshooting technical issues or offering customer care solutions, our technical support team has your back.
Omnichannel Support Service
Our team ensures to maintain consistency while keeping a personalized approach with robust omnichannel support services for your customers.
Inbound Sales Services
Promote services or products and convert genuine leads into customers through our effective inbound sales service.
Multilingual Support
Get tailored multilingual support from our CX agents, proficient in both English, French and Arabic.
Vibrant Vibes at ContactPoint360
Outsource Confidently with Call Centers in Egypt
Advantages of a Multilingual Call Center
Our CX agents are breaking the shackles of languages while offering international standard CX support in English, French and Arabic.
Innovative Workforce Training
Partnership with a Global Call Center
Knowledge-Centric Approach
FAQs on Call Center Outsourcing in Egypt
What are the cost benefits of outsourcing call centers in Egypt?
Outsourcing call center service in Egypt will be less expensive than in the USA. Along with cost saving, Egypt offers multilingual talent pool which allows businesses such as yours to utilize quality service at affordable cost.
Can call center outsourcing in Egypt provide 24/7 support?
Yes, our call center in Egypt offers 24/7 support. We ensure to provide round-the-clock support to address clients’ critical issues without any hassle. Businesses with diverse time zones and locations gain an advantage in contributing to satisfaction.
What languages are supported by call center outsourcing companies in Egypt?
English, French and Arabic are commonly spoken languages in Egypt, ensuring effective communication with international and local clients. Our BPO in Egypt has the advantage of bilingual workforce, enhancing the dynamics of the call center while accommodating the language preferences of a global client base.
Why most of the US and Canada companies outsourcing to the call centers in Egypt?
USA and other countries choose to outsource to Egypt call center because of the significant cost saving and decreased operational expenses. The country’s workforce includes individuals proficient in Arabic and English, providing a significant boost to international clients.
Egypt, being a strategic location also gives agility to provide 24/7 support, making it an appealing outsourcing destination for businesses.