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Outsource Your Call Center in Canada

With our multilingual call center in Canada, take your CX over the moon while effortlessly adhering to all compliance and regulatory standards.

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Canada: Exceed Your CX Potential with Our Outsourced Call Centers

Canadian data privacy standards ensuring highest level of confidentiality

Large pool of English and French CX agents offering round the clock support

Get exceptional CX support with advanced technology and solid Canadian infrastructure

Locations
Canada contact center
Locations

Pioneer Your CX Journey with Your Best Outsourcing Partner in Canada

point-iconElevate your agent performance with AI speech analytics

point-iconLeverage instant call routing to connect with best CX agents

point-iconProximity driven economic hub close to the U.S

point-iconPre-screened, and heavily vetted Canadian CX agents at your service

heading-icon Our Certifications and Evidence of Excellence heading-icon

contact center outsourcing canada

9.37/10

customer satisfaction score (CSAT) sets us apart

canadian call center

9

minutes of average handling time to achieve optimal results

87%

resolution rate in the first call engagement

canadian call center outsourcing

40,000+

of average monthly call volume handling

call centers in canada

Enhance customer satisfaction and scale your business by outsourcing in Canada

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Provide 360° Customer Satisfaction with ContactPoint360

    Quality-Driven Approach
    Team Tenure and Success
    Positive Client Feedback
    CSAT Success

Quality-Driven Approach

Embracing a quality-centric mindset, we’ve not only elevated customer satisfaction but also upheld process compliance, aligning seamlessly with our commitment to excellence.

Team Tenure and Success

The prolonged tenure of our team members mirrors a positive workplace culture and leadership ethos, emphasizing employee satisfaction, professional growth, and work-life balance. Their enduring commitment stands as a cornerstone, providing a wealth of knowledge and fostering a strong sense of teamwork for sustained excellence.

Positive Client Feedback

Positive client feedback received during business reviews serves as a tangible testament to our unwavering dedication to excellence. This feedback not only enhances our credibility but also sets us apart from our competitors.

CSAT Success

Our consistently high Customer Satisfaction (CSAT) scores emphasize our competency in meeting and surpassing customer expectations. Ensuring each team member comprehends the pivotal role they play in contributing to customer satisfaction has been integral to our success.

Bridging Excellence through Services from Canada’s Contact Center

Inbound & Outbound Customer Support

Harness the expertise of our highly skilled call center agents for seamless inbound customer support.

Voice and Chat Support

Equipped with a diverse skillset, our CX agents are well trained, proficient in both soft and technical skills, offering personalised interactions.

Omnichannel Support

Be it social media, email, call or chat, let our CX agents help you synchronize different customer interactions while providing great customer experience.

Appointment Scheduling and Management

Worry no more about your missed appointments. Let our team handle your appointment management and scheduling.

Data Entry and Processing

Get purpose-driven information through an accurate process of gathering, editing, and manipulating data, enabling informed decision-making.

Sales Outsourcing

Get a strategic business advantage by availing end to end inbound and outbound sales outsourcing services, helping to maximize sales and revenue.

Vibrant Vibes at ContactPoint360

call center canada

Unlocking CX Excellence: Discover the Benefits of Outsourcing Call Centers in Canada

Multilingual Workforce

Reap the benefits of our multilingual team, ensuring effective communication and customer satisfaction. Our multilingual CX team will provide an optimal customer experience, infusing proficiency in diverse languages.

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01

Technology Advancements with Regulatory Framework

Our BPO centers in Canada consists of CX agents delivering services with knowledge of advanced AI technologies. Along with that, we help to mitigate regulatory challenges, guaranteeing that they don’t impact on our clients’ operations.

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02

Highly Educated and Skilled Agents

Our multiskilled and talented workforce is the perfect extension of our CX team. All of our agents are skilled in problem-solving, active listening, and adaptable to provide personalized support.

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03

Geographic Proximity to the United States

Our call centers in the North American region offer efficient coordination and seamless operations, providing geographic relevance across our centers in Montreal and Mississauga.

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04

Compliance Adherence

By partnering with call centers in Canada, be worry-free about data security. From PCI DSS 4.0 and HIPAA to SOC2, GDPR, and ISO 27001, we will ensure data safety without any discrepancies.

 

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Other Location: USA
Experience USA’s call center’s synergy, dedicated teams, customer engagement.

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Other Location: Mexico
Mexico City call center delivers efficiency, customer satisfaction.

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Other Location: Colombia
Discover Bogota call center’s skilled professionals, advanced technology solutions.

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Other Location: Jamaica
Jamaica Call center blends vibrant culture, skilled agents, cutting-edge technology.

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Other Location: Philippines
Philippines call center delivers exceptional service, proficient workforce and advanced technology.

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Other Location: India
India Call center provides strategic advantage, optimized customer interactions.

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Other Location: Egypt
Egypt call center excels with skilled workforce, modern infrastructure, customer service.

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heading-icon FAQs on Canada Call Center Outsourcing heading-icon

How does data security and privacy work in call centers in Canada?

To safeguard our client’s data, we maintain regulatory compliance. As a prominent call center in Canada, we adhere to PCI DSS 4.0, HIPAA, SOC2, GDPR, and ISO 27001. With these compliances, we ensure the protection of users’ rights while implementing necessary measures to show our commitment to data privacy and security.

Can your call center outsourcing in Canada handle high call volumes and seasonal demands?

Undoubtedly, our skilled CX agents can handle 60,000+ monthly voice calls and 2000+ chat volume along with managing seasonal demands.

How are agents in Canada contact centers trained?

We train our CX agents based on these 3 points.

  1. Initially, we start with microlearning, where we deliver byte-sized knowledge regularly to polish the knowledge of CX agents.
  2. We blend AI and e-learning while emphasizing remote training where agents will get flexibility to join the session, complete practice tests from any location.
  3. Role-playing is another effective method where we help CX agents to deal with difficult situations.
Is outsourcing a Canadian call center cost-effective?

Indeed, you will get a significant cost savings by outsourcing to the Canadian call center. Due to Canada’s competitive cost structure, save on costs compared to outsourcing to a call center in the USA or the UK.