Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Delivering Exceptional BPO Services Across Globe

ContactPoint360 delivers exceptional BPO services across the globe, with established call centers in the USA, Canada, Mexico, Greece, Egypt, the Philippines, India, and beyond. With a presence in over 7+ locations, we offer tailored, technology-driven solutions designed to drive impactful results for businesses, customers, and cultures worldwide.
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Strategic Locations, Empowering Global Businesses

Ensuring unrivalled CX from each of our location

Toronto, Montreal - Canada

Proven experience and skills in offering compliance-focused BPO solutions tailored to North American markets.

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Texas - USA

Onshore call center services to deliver exceptional customer experience, and improve revenue across 11+ industries.

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Bogota - Colombia

A centralized support hub, equipped with Spanish and bilingual experts, catering to dynamic needs of LATAM region businesses.

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Monterrey - Mexico

Cutting-edge nearshore BPO services with proximity to U.S., combining cost advantage with cultural and linguistic proficiency.

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Athens - Greece

A state-of-the-art call center, ready to deploy support experts to handle end-to-end business operations and improve operational efficiency.

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Cebu - Philippines

A renowned call center for top-notch customer service solutions, ensuring regulatory compliance and omnichannel communication.

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Montego Bay - Jamaica

With Caribbean excellence in customer care, we offer scalable and high-quality BPO solutions for global brands.

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Cairo - Egypt

Strategic access to top skilled professionals, supporting the businesses in Europe and Middle East with expertise in customer service.

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Bengaluru, Kochi - India

A hub for cost-effective call center service, specializing in technical and sales support, ensuring unmatched efficiency.

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Certified Trust: Our Commitment to Excellence

multilingual call center outsourcing

Delivering Excellence To and From Every Continent

Strategic Locations

Our global footprint provides cost-effective, and culturally and linguistically aligned services, ensuring 98% customer satisfaction across all industries.

Local Expertise

With in-depth regional knowledge, we seamlessly handle global customer base, helping you foster customer loyalty and brand reputation.

Advanced Technologies

We harness cutting-edge AI, analytics, CRM and other new-age tools to ensure high-efficiency, reduced errors, and improved customer experience.

Compliance Assurance

All our contact centers adhere to federal laws and industry standards, including HIPAA, SOC, ISO, GDPR, and more to guarantee data security.

Proven Results

We deliver measurable results, helping you reduce costs by 50%, achieve 95% NPS score with 91% first call resolution and other enhanced CX metrics.

heading-icon Real Results, Real Voices: Hear from Our Clients heading-icon

telecom bpo services

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

Partner with a Global Leader in BPO Services

Our strategic locations and tailored solutions deliver measurable results that
enhance efficiency, customer satisfaction, and cost savings.

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