Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

heading-icon Crafting Future Experiences into Customer Delight Hubs heading-icon

95%

Average Quality Score

91%

First Call Resolution (FCR)

50%

Savings on Operational Cost

4.7/5

Average CSAT Score

30+

Languages Fluency

Industries
Industries

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ContactPoint360's Telecom BPO Client

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

Industries

Blending Innovation and Connectivity to Craft Future-Ready Telecom Services

Optimize network operations, improve network reliability and efficiency and increase sales with our scalable telecom call center services. Backed by a team of trained telecom BPO professionals, our team help businesses to stay ahead o the industry shifts such as 5G, evolving client preferences and increasing importance of IoT.
point-iconHelping telecom firms emphasize ethical and ecological policies to adjust to the growing number of conscientious customers.
point-iconOffering specific industry expertise in telecommunications to address changing issues.

point-iconProviding assistance in finding and keeping individuals with expertise in analytics, digital and cross-functional management.

Our telecom bpo services agent
Telco call center client's telecom towers
Our telecom call center client

Choose ContactPoint360 for Adaptable Solutions, Quality Excellence and More

Scalable Innovation

Utilizing cutting-edge technologies such as cloud computing, AI and ML to resolve client queries and handle multiple calls with the highest resolution rate.

Excellence in Quality

Implementing AI powered quality checks, including regular monitoring, audits, and feedback gathering processes to maintain industry benchmarks.

Omnichannel Customer Engagement

Whether it’s calls, emails, live chat, or social media, our team is fully trained in omnichannel support services, offering clients a holistic experience.

Smart Analytics

Empowering decisions by analyzing call timings, attrition rate, response time to gather valuable insights for driving customer satisfaction.

Resilience in Operations

When adversity arises, be worry-free and recover through disaster measures such as database mirroring, redundant infrastructure, ensuring seamless operation.

Offer Comprehensive Support to Customers with Our BPO Services

Your telecom operations with our call center services will providing priority and extensive support to meet all needs of your customers across the globe.

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

Request a Proposal

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Industries
Industries

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Industries
Industries

heading-icon Frequently Asked Questions heading-icon

How telecom call center services improve customer experience for telecom companies?

Solve complex networks and manage high call volumes with ContactPoint360’s telecommunication call center services. Our aim is to increase client satisfaction regardless of the call volume. With a technically proficient team, we can provide impeccable support and stay up-to-date with technological advancements in the telecom industry.

How telecom call center services impact the telecom company's bottom line?
Telecom companies can reduce costs without compromising service quality and improve efficiency and scalability, enabling call centers to generate revenue more efficiently.
What measures are taken to ensure data security and compliance in telco call center?

Our team conducts regular security audits and implements robust cybersecurity protocols to ensure data security remains intact. We meticulously monitor sensitive customer information with precision and care.

How telecom call centers adapt to the evolving needs of the telecom industry?

ContactPoint360 adapts to clients’ changing needs by conducting regular training sessions to keep employees up-to-date with services or products. We implement the latest technologies and strategies to stay ahead of the evolving needs of the telecom industry.

Tell us about your telecom outsourcing
needs

Let our experts consult with you, share strategies to solve burning business problems
and assist you in optimizing your telecom business.

Request a Proposal