United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
Transportation and Logistics BPO Services for Optimized Logistics Networks
Maximize your productivity with our state-of-the-art logistics call center services, optimizing end-to-end freight management, shipment tracking, documentation, and customer satisfaction.
14+ years of experience in logistics BPO support services
24/7 support for end-to-end supply chain management operations
Flexible staffing and BPO solutions to adapt fluctuating demands
Accelerate your CXÂ workflow with ContactPoint360
Proven Success in Logistics BPO Support Services
%
Cost savings on operational and overhead expenses
%
Documentation accuracy to ensure error-free records
%
Customer satisfaction with real-time interactions
%
Compliance with federal laws and standards
%
Faster deliveries with efficient scheduling and routing
ContactPoint360: On Time, On Track, Logistics We Back
With over a decade of expertise in logistics business process outsourcing, we provide cost-efficient, precision-driven, and highly regulated services, streamlining every aspect of transportation operation.
Strict adherence to regulations, including ISO, GDPR and PCI DSS
AI and TMS for improved billing, invoicing, and carrier sourcing
Data-driven insights to optimize route planning and inventory control
Zero Compliance Doubts, ContactPoint360 Perfects the Routes
ContactPoint360 ensures all your transportation and logistics operations are processed with utmost accuracy and service of quality, with no scope of chargebacks or legal risks.
Put Excellence in Gear with Expert-Led Logistics BPO Services
Back Office Support
We streamline all operational tasks and efficiently handle shipment details, load boards, invoicing tasks, and complete documentation with lading bills management.
Freight Operations Support
Our logistics experts accurately coordinate routes, track freight movement, source carriers, and provide real-time updates to clients for maximum satisfaction scores.
Customer Support Services
We act as liaison between shippers, carriers, and customers all around-the-clock to resolve issues and queries promptly while managing order processing.
Sales Support Services
Drive revenue with our 3PL transportation call center, where experts discover potential leads, increase conversions, and manage customer relationships in the extended run.
Account and Finance Management
Our team ensures financial accuracy and cost optimization with A/R management, invoice auditing, and cost analysis to reduce 50% operational expenses.
Technology Integration Services
With cutting-edge technology like AI, automation, TMS, and data analytics, we reduce manual efforts, provide actionable insights, and improve delivery times.
Prompt, Perfect, and Precise Transportation Call Center Services, Only at ContactPoint360
Logistics-Focused Team
We’ve the top 1% of the agents, trained in logistics-specific tools, approaches, and process management to efficiently handle freight, trucking, and your back-office operations.
Unmatched Experience
We bring 14+ years of experience as supply chain BPO with deep expertise in cargo customer service to improve productivity, revenue, and customer relationships.
Compliance Expertise
Our services are 100% compliant with regulations like ISO, and PCI DSS. Additionally, we ensure data security by aligning with SOC and SOC2 standards.
Remarkable ROI
With ContactPoint360, you save on agent hiring, training, and retaining cost along with zero expenditure on infrastructure, and indirect logistics call center costs.
Technology Leadership
From AI, TMS, CRM to automation and analytics we utilize all avant-garde technologies, ensuring streamlined operations, accuracy, and utmost quality level.
Client-Centric Approach
We prioritize clear communications, 100% transparency, after-hours support, and quick response times to foster client relationships and strengthen business foundation.
Scalable Services
Our flexible staffing augmentation ensures to support logistics operations and ensure your business stays agile during seasonal fluctuations and demand surges.
Certified Trust: Our Commitment to Excellence 
2023-2024
Great Place to Work - Canada
2023
Silver Stevie Winner
2024
AI Excellence Award
2024
Artificial Intelligence Achievement of the Year
2024
IW Culture & Purpose Award for North America
2024
Top 100 Inspiring Workplaces Award
2024
Better Business Bureau A+ Rating
2024
Best Company Culture
2024
Best CEO
2024
Best Company for Work life Balance
2024
Best Company for Leadership
2024
Best Company for Career Growth
2024
Best Company Global Culture
2024
Best Teams HR
2024
Best Company Outlook
2023
Best Company Work life Balance Canada
2023
Best Company for Diversity
2023
Best CEO
2023
Best Company Culture
2023
Best Company for Women
2021
Best Workplaces in Ontario
2020
Best Workplaces in Professional Services - Canada
2020
Best Workplaces for Inclusion
2020
Best Workplaces for Mental Wellness
2020
Best Workplaces for Women
2020
GTACC Improvement in QA
2020
GTACC QA and Continuous
2020
GTACC Team Award
Explore Our Comprehensive Service Toolbox for Your Business
Real Results, Real Voices: Hear From Our Clients
Tennis Channel
We recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.Financial Services
Our recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.Regulated Energy & Gas
Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.
Online Food Delivery
In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.
Retail and E-commerce
ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.
Frequently Asked Questions
What technologies do you use for logistics business process outsourcing?
We use a variety of cutting-edge technology as listed below, but not limited to:
- Artificial intelligence
- Transportation management system
- Predictive analytics
- Data analytics
- Customer relationship management system and more
Do you provide scalability options during demand surges or holiday periods?
Yes, all our transportation and logistics BPO services are scalable. We ensure seamless support around the clock and during fluctuations and increased demand periods.
How you ensure reliable transportation and logistics call center services?
We ensure reliable transportation call center services with the following:
- 24/7 support
- Multilingual customer care
- Omnichannel communication channels
- AI-based issue resolution
- Understanding your business in and out
What logistics BPO services do you cover?
We provide end-to-end logistics BPO services, covering freight, back office, customer care, technology integration, and finance management operations.
How do you help logistics businesses to save costs?
We help logistics businesses to save up to 50% on costs by offering:
- Zero overhead cost of hiring and training the agents
- Minimal labor costs
- 100% accurate invoices and bills
- Accounts/receive management services
How ContactPoint360 ensure compliance with regulatory standards?
ContactPoint360 complies with all regulatory standards at the moment and also has a dedicated team to ensure our compliance with industry regulations, standards, and federal laws.