Zero Compliance Doubts, ContactPoint360 Perfects the Routes
Put Excellence in Gear with Expert-Led Logistics BPO Services
Back Office Support
Freight Operations Support
Our logistics experts accurately coordinate routes, track freight movement, source carriers, and provide real-time updates to clients for maximum satisfaction scores.
Customer Support Services
We act as liaison between shippers, carriers, and customers all around-the-clock to resolve issues and queries promptly while managing order processing.
Sales Support Services
Account and Finance Management
Technology Integration Services


Prompt, Perfect, and Precise Transportation Call Center Services, Only at ContactPoint360
Logistics-Focused Team
Unmatched Experience
Compliance Expertise
Remarkable ROI
With ContactPoint360, you save on agent hiring, training, and retaining cost along with zero expenditure on infrastructure, and indirect logistics call center costs.
Technology Leadership
Client-Centric Approach
Scalable Services
Certified Trust: Our Commitment to Excellence 

2023-2024
Great Place to Work - Canada

2023
Silver Stevie Winner

2024
AI Excellence Award

2024
Artificial Intelligence Achievement of the Year

2024
IW Culture & Purpose Award for North America

2024
Top 100 Inspiring Workplaces Award

2024
Better Business Bureau A+ Rating

2025
Best Company for Diversity

2024
Best Company Culture

2024
Best Company for Work life Balance

2024
Best CEO

2024
Best Company for Leadership

2024
Best Company for Career Growth

2024
Best Company Global Culture

2024
Best Teams HR

2024
Best Company Outlook

2023
Best Company Work life Balance Canada

2023
Best Company for Diversity

2023
Best CEO

2023
Best Company Culture

2023
Best Company for Women

2021
Best Workplaces in Ontario

2020
Best Workplaces in Professional Services - Canada

2020
Best Workplaces for Inclusion

2020
Best Workplaces for Mental Wellness

2020
Best Workplaces for Women

2020
GTACC Improvement in QA

2020
GTACC QA and Continuous

2020
GTACC Team Award
Explore Our Comprehensive Service Toolbox for Your Business 
Real Results, Real Voices: Hear From Our Clients 

Tennis Channel
Financial Services
Regulated Energy & Gas
Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.
Online Food Delivery
Retail and E-commerce
ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.
Frequently Asked Questions 
What technologies do you use for logistics business process outsourcing?
We use a variety of cutting-edge technology as listed below, but not limited to:
- Artificial intelligence
- Transportation management system
- Predictive analytics
- Data analytics
- Customer relationship management system and more
Do you provide scalability options during demand surges or holiday periods?
How you ensure reliable transportation and logistics call center services?
- 24/7 support
- Multilingual customer care
- Omnichannel communication channels
- AI-based issue resolution
- Understanding your business in and out
What logistics BPO services do you cover?
How do you help logistics businesses to save costs?
- Zero overhead cost of hiring and training the agents
- Minimal labor costs
- 100% accurate invoices and bills
- Accounts/receive management services