United States
Canada
Mexico
Colombia
El Salvador
South Africa
Jamaica
Philippines
India
Egypt
Greece
Faster Resolutions,
Wider Global Reach with Our
IT Call Center Services
Blend Next-Gen technology with ContactPoint360’s CX excellence and get unmatched IT call center services.
Advanced data mining and deep customer needs Adhering to strict regulatory compliance and data security Resolve troubleshooting issues faster Boasting global presence and reach 
Crafting Future Experiences into Customer Delight Hubs 
Average Quality Score
First Call Resolution (FCR)
Savings on Operational Cost
Average CSAT Score
Languages Fluency
Transition smoothly from Monitoring to Sales Support
with our services.
Tech Support Outsourcing
Be it community monitoring, case management, help desk support or assistance, our talented CX agents help manage technical support efficiently.
IT Sales Outsourcing
Increase sales and revenue with our tech-infused customer experience service, creating and converting clients with upselling.
Ticket Support
Submit, track and resolve issues with our ticket support service, our CX agents improves transparency, prioritize tasks and enhance your customer experience.
Network Support Services
Transform your network support services into the biggest productivity enhancer. Save time, energy and cost with increased efficiency and security.
Remote Desktop Support
Get real-time technical support. Our expert remote desktop support team connects, troubleshoots and offers real time solutions.
Advanced Troubleshooting
Identify complex technical problems and resolve challenges swiftly with minimal disruptions with our advanced troubleshooting services.
IT Helpdesk Services
Don’t let any technical challenge come in your way, be it complex glitches, or hardware malfunctions, our IT helpdesk team ensures seamless operations.
Network Monitoring Services
Let our CX team share real time insights, perform optimizations, and integrate robust security posture ensuring reliability at the same time.
Optimize IT Support with Speed and Reach
Scale your IT support operations to newer heights with our call center services to offer fast resolutions and expansive global reach.
17.3%
Increase in Sales Per Hour
31%
Reduction in Utility Rejections
12%
Reduction in Agent Attrition
Innovative Solutions with Exceptional Customer Experiences
With 14+ years and counting, ContactPoint360 promises a customer experience on par with top global tech brands. Whether it’s customer care, content moderation, bots, or AI, we ensure to deliver exceptional customer support every step of the way.
Optimize Costs & Grow Your IT Infrastructure with ContactPoint360’s Technical BPO Services
Cost Optimization
Save cost while contributing to your business’s financial well-being with our cost-efficient information technology call center services.
Specialised Tech Expertise
Get targeted tech expertise and benefit from latest industry knowledge to keep your IT infrastructure at peak with our team.
Enhanced Customer Satisfaction
We don’t limit to problem resolution rather we aim to deliver positive client experience, strengthening your customer relationship.
Advanced Security Measures
Scalable Operations
Expand your business operation, set effective processes with our high tech call center service.
Innovation Integration
Streamlined Processes
Integrate operational efficiency via streamlined processes, decreasing workflow errors and disruptions.
24/7 Technical Support
Strategic Partnership
Certified Trust: Our Commitment to Excellence
Why choose ContactPoint360?
Cost Optimization
Save cost while contributing to your business’s financial well-being with our cost-efficient information technology call center services.
Specialised Tech Expertise
Get targeted tech expertise and benefit from latest industry knowledge to keep your IT infrastructure at peak with our team.
Enhanced Customer Satisfaction
We don’t limit to problem resolution rather we aim to deliver positive client experience, strengthening your customer relationship.
Advanced Security Measures
Stay protected from potential threats and advanced security protocol giving you peace of mind in the digital age.
Scalable Operations
Expand your business operation, set effective processes with our high tech call center service.
Innovation Integration
Stay ahead in the business game by integrating innovative technologies by leveraging digitization for business growth.
Streamlined Processes
Integrate operational efficiency via streamlined processes, decreasing workflow errors and disruptions.
24/7 Technical Support
Leverage 24/7 technical support without any delay, let our CX team be there whenever you need.
Strategic Partnership
Choose a partner rather than a service provider who helps you understand your business goals and succeed in long run.
Explore Our Comprehensive Service Toolbox for Your Business
Featured Services 
Tech Support Outsourcing
IT Sales Outsourcing
IT Helpdesk Services
Ticket Support
Network Support Services
Advanced Troubleshooting
Remote Desktop Support
Network Monitoring Services
The CP360 Edge
09+
Contact Centers Worldwide
A legacy of excellence
50%
Savings on Operational Cost
4.7
Average CSAT Score
08+
Languages Supported
16+
Years of Experience
Why choose ContactPoint360?
Cost Optimization
Specialised Tech Expertise
Enhanced Customer Satisfaction
Advanced Security Measures
Scalable Operations
Innovation Integration
Streamlined Processes
24/7 Technical Support
Strategic Partnership
CX Success Stories
Flair Airlines
Tennis Channel
Flair Airlines
BC services
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Frequently Asked Questions
How can I trust that a high-tech call center will represent our company the right way?
What should I look for when choosing a tech call center?
How does the IT call center ensure data security and privacy?
What sort of infrastructure is necessary for a good IT call center solution?
See the difference with modern IT
support with our call center services!
See the difference with modern IT support with our call center services!
