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Hospitality Call Center for Personalized Guest
Experiences Industries

Enhance guest satisfaction and operational efficiency with our hospitality BPO services.

Industries

Tailored CX solutions for hotels, and resorts

Industries

Complete guest-facing and back-end services

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Tech-driven agility with real-time guest support

Accelerate your CX with ContactPoint360

heading-icon Enriching Every Experience with Our Hospitality Call Center Services

99%

Guest Satisfaction Rate

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Tailored experiences to all guests
100%

Guest Support Uptime

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24/7 uninterrupted CX support
98%

Guest Retention Rate

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Consistent top-tier service quality
80%

Faster Response Time

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AI-powered query response system
30+

Language Proficiency

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Multilingual confidence across touchpoints
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Redefine CX Excellence with Our Hospitality BPO Services

Bespoke hospitality call center services for every facet of your hotel operations and to ensure high-touch guest experience, even before the check-in.
hospitality call center
hospitality call center outsourcing
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ContactPoint360: Craft Experiences, Not Stays

Get your CX reservations right with our hospitality BPO services, delivering excellence across front desk, concierge, guest support, back-office, and revenue optimization.

Compliance & Trust: The Foundation of Our Hospitality BPO Services

Committed to maintain 100% compliance with global protection and hospitality regulations.

99%

Increase in Customer Confidence 

70%

Reduction in Operational Risk 

100%

System Uptime for Hospitality Clients

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

Request A Proposal
Industries
hospitality call center services
hospitality contact center

At Your Service, 24/7: ContactPoint360 Hospitality Call Center Outsourcing

Tailored Hospitality Expertise

We bring deep hospitality knowledge with 15+ years of experience of catering unique needs of luxury hotels, and resorts.

Guest-First Philosophy

Offering 24/7 services is our expertise, helping you handle all guest requests, and operational challenges with utmost accuracy.

Data-Driven Insights

We harness data analytics to offer personalized recommendations, streamline operations, and forecast trends for smarter business decisions.

Tech-Driven Approach

AI, automation, and centralized systems back our hospitality BPO services to ensure real-time information flow across all touchpoints.

Cultural Sensitivity

With our global reach, we easily adapt to diverse cultural needs, regional preferences, international guests and ensure customer satisfaction.

Scalable for Peak Season

Our hospitality call center resources efficiently scale to fluctuating guest volumes, and holiday season ensuring consistent service delivery.

Cost-Effective Services

Leverage the cost-effective hospitality call center services, perfectly fitting within budget constraint and offering a high ROI turnover.

Complete Data Security

Our entire data processing cycle is secured behind robust encryption, access controls, and real-time monitoring, preventing breaches.

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

Industries
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heading-icon Explore Our Comprehensive Service Toolbox for Your Business heading-icon

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heading-icon Real Results, Real Voices: Hear from our Clients heading-icon

hospitality contact center outsourcing

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

Turn Interactions into Experiences with
Our Hospitality BPO Services

Request for Proposal
Industries

heading-icon Frequently Asked Questions heading-icon

What kind of hotel and resorts can benefit from your hospitality call center?

Our hospitality BPO services are for all types of properties, including:

  • Large hotel chains (Domestic and International)
  • Luxury hotels
  • Large-scale resorts
  • Boutique hotels and more
What security measures you take to protect guest data?
We prioritize guest security by adhering to global data security standards, including SOC, PCI DSS, GDPR, and more.
How you ensure operational efficiency across multiple locations?
We have our hospitality call centers across 10+ strategic locations. It helps us to provide seamless support services across the country and around the globe.
How your hospitality call center enhance guest experience?
With our hospitality call center outsourcing, we ensure personalized experiences, fast responses, multilingual proficiency, and 24/7 availability. All this helps us to ensure 99% guest satisfaction.