Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Industries

Home Warranty Call Center To Fast-Track Claims and
Support Industries

Deliver stress-free claims to homeowners with unrivalled customer service, and reliability.

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Round-the-clock assistance across omnichannel platforms

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AI-powered claim automation for 100% processing accuracy

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Technician scheduling for repairs with less than 2% cancellation rate

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Seamless policy help with clear answers on coverage details

Accelerate your CX with ContactPoint360
retail bpo services
Industries

Zero Delays with Inbound Call Center for Warranty Claims

ContactPoint360 handle each claims and service request with utmost priority and ensure a smooth vendor coordination for efficient customer query resolution, improved operational efficiency, and exceptional service experience.

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Multichannel communication across voice, chat, SMS & social media

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Quick and accurate claims processing for 30% faster approvals

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Data-driven insights to enhance service quality in real-time

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Seamless vendor dispatching for hassle-free service requests

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heading-icon Our Exceeding Standards in Customer Service for Warranty Claims

99%

Claims Accuracy

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AI-driven processing to reduce errors
35%

Faster Repairs

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Quick dispatching of certified technicians
50%

Fewer Callbacks

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First call resolution for customer ease
90%

Policy Retention

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Increased customer trust through proactive care
24/7

Global Support

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Uninterrupted support across all time zones
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retail bpo services
retail call center services

Effortless Claims, Quick Technician Dispatch with ContactPoint360 Home Warranty Call Center

AI-Driven Solutions

We leverage artificial intelligence and automation to speed up claim approvals, reduce wait times, and keeping your customers satisfied with quick resolutions.

Omni-Channel Assistance

Homeowners can reach us through multiple channels, including voice, chat, mail, SMS, and social media platforms and expect a unified communication.

Multilingual Customer Support

We can support all your customers, vendors, and technicians in their preffered language. Our support agents are proficient in 30+ languages.

Flexible Engagement Models

We offer transparent pricing to all our clients. There are no hidden costs, and also, we handle the entire overhead and infrastructure cost.

100% Data Security

Our entire infrastructure adhered to SOC, SOC 2, PCI DSS, HIPAA, GDPR and other standards to ensure data integrity and confidentiality.

Tailored CX Strategies

Our outsourced customer service for warranties are customized per your business model to reduce churn rate, and improve homeowner satisfaction.

Compliant and On-Time Home Warranty Call Center

Data integrity and confidentiality are always our priority. ContactPoint360 securely handles homeowner’s and your business data, protecting every bit, even during demand surges.

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

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heading-icon Real Results, Real Voices: Hear From Our Clients heading-icon

retail call center outsourcing

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

Industries
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heading-icon Explore Our Comprehensive Service Toolbox for Your Business heading-icon

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heading-icon Frequently Asked Questions heading-icon

How do you ensure compliance in claims processing?
As a trusted call center solutions provider for repair claims, we ensure compliance through following approaches:

  • By adhering to PCI DSS, GDPR and state-specific laws
  • By frequently updating our IT infrastructure
  • By utilizing code-signed and authentic software solutions
What technology does ContactPoint360 use as a home warranty call center leader?
ContactPoint360 utilizes a variety of technology, such as:

  • Artificial intelligence
  • Cloud-based systems
  • Data analytics
  • Automated QA solution
  • CRM and ERP systems and more
Can you handle seasonal spikes in service requests?
Yes, we can handle seasonal spikes. We have scalable resources, that can efficiently manage seasonal surges, ensuring continuous support to homeowners.
How does a home warranty call center ensure homeowner satisfaction?
By providing quick resolution, fast claims processing, and seamless coordination with technician, a BPO for service contract companies improve homeowner’s satisfaction. With ContactPoint360, you can achieve up to 98% customer satisfaction rate.

Cut the Claim Clutter—Experience Effortless
Warranty Solutions with ContactPoint360

Request a Proposal