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Home Services Call
Center for Quick Service
Dispatch

Our home services call center improves operational efficiency and streamlines workflow for HVAC maintenance, plumbing, and roofing businesses.

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30+ language support for HVAC, electrical, and restoration needs

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Experienced agents who understand ins and outs of home service

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24/7 home service support availability, regardless of the urgency

Accelerate your CX with ContactPoint360

heading-icon We Define Home Improvement Call Center Benchmarks

30 sec

Emergency Call Answering

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Setting the pace for fast response
<5 min

Service Dispatch Efficiency

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Quick action, faster resolutions
85%

Increase in Customer Retention

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Building loyalty, boosting satisfaction
95%

HVAC Scheduling Accuracy

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Precision that ensures timely service
35%

Faster Resolutions

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Speed that delivers exceptional results

Industry-Driven Home Services Call Center

When it comes to home maintenance answering services, we’ve got the expertise and experience to manage it all. Our agents are reliable, professional and quick across HVAC, plumbing, and restoration that keep your customers coming back.

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14+ years of experience in plumbing, HVAC, and electrical call handling

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Custom scripts to ensure client’s needs are met quickly and accurately

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Emergency dispatch services to work seamlessly with enterprise-grade operations

travel bpo services
travel bpo services

Excel in Every Service Request with Home Services Call Center

Deliver what’s needed and when needed with our AI-driven home improvement call center services. We ensure 24/7 responses, scalable resources, and seamless communication across multiple channels, helping you effortlessly enhance operational efficiency and customer satisfaction.

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Prompt technician dispatch to maximize filed services efficiency

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Skilled agents to maximize customer retention and satisfaction

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Specialized support for emergency and urgent service requests

ContactPoint360: Where Compliance, Data Security, and Quality are in Alliance

With globally established Home improvement call center, we ensure 100% compliance with industry regulations, to keep your HVAC, roofing, electrical work, plumbing, and restoration operation’s data secure in all states.

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

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Industries
hospitality call center services
hospitality call center services

ContactPoint360 Home Services Call Center: Expertise in Every Interaction

Expert-Level Support

Whether it’s a clogged drain or a broken AC unit, our agents are trained to handle all home maintenance answering service scenarios with tailored and prompt solutions.

Lightning-Fast Services

Our faster than a leak response time ensure that technicians are dispatched within minutes of a call and your customers receives real-time updates on their HVAC repairs.

24/7 Emergency-Ready

Regardless of the day and night, we help your clients with our afterhours home services answering services, and enhancing your business’s operational availability.

Real-Time Call Insights

Our AI-driven QA and analytics solutions assess every call, including response time, response quality, and customer inquiries to help you rationally make business decisions.

Scalable, Tailored Solutions

Our home services call center solutions effortlessly grow with your business needs and goals, handling everything from seasonal spikes in demand to new service offerings.

Seamless Operational Integration

We seamlessly integrate into your existing business system and provide customized scripts, CRM integrations, and appointment booking, ensuring well-structured operations.

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

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heading-icon Explore Our Comprehensive Service Toolbox for Your Business heading-icon

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heading-icon Real Results, Real Voices: Hear from our Clients heading-icon

travel call center outsourcing

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

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heading-icon Frequently Asked Questions heading-icon

What home services operations do you support?

We offer end-to-end home services call center solutions, including but not limited to:

  • HVAC
  • Electrical
  • Home improvement
  • Home maintenance
  • Home restoration
  • Plumbing
  • Roofing and siding
  • Lawn & landscaping and more
Can you handle appointment scheduling for contractors?
Yes, we can manage appointment scheduling for all the home services operations. Additionally, we also offer home care answering service to coordinate customer and contractor schedule around-the-clock.
Are your services available in multiple languages?
Yes, we offer multilingual home improvement call center services in 30+ languages.
How your home services call center handles emergency requests?
We actively listen to the customer’s inquiry and mark it as urgent, if required. Further, our team prioritizes it and dispatch the appropriate person/team for it. We ensure fast resolutions and customer satisfaction.
What stands out your home improvement call center?
Our 14+ years of experience, trained agents, and expertise in home services industry outstands us from others. Moreover, we offer flexible engagement models, scalable resources and 24/7 services to maximize your ROI and business availability.
Do you provide insights and reports for home service business?
Yes, we utilize multiple AI-powered solutions to dig deeper into calls and avail of customer and agent insights. We keep our operations transparent, provide you every detail and help you constantly optimize your home services business.

Repairs, Service, and Fix, Our Home
Services Call Center Does It Quick!

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