Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Industries

Healthcare BPO Services for Exceptional Efficiency & Patient-Centered Care

Patients deserve your best. We ensure your backend is as exceptional as your frontline care. Grow revenue, enhance patient outcomes and reduce overhead costs with healthcare BPO services

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14+ years of experience in end-to-end revenue cycle management

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100% HIPAA and HITECH regulations compliance

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Less than 2% payer rejection, and claims denial rate

Accelerate your CX workflow with ContactPoint360

heading-icon Enriching Every Interaction with Customer Delight

%

Clean Claim Ratio

Operational Cost Saving

%

First Call Resolution Rate

4.7/5

Average CSAT
Score

%

Claims Denial Rate

Industries
Industries
Industries

Healthcare BPO Services, Connecting Payers, Providers, and Patients

Bridge the gaps between your stakeholders with ContactPoint360’s healthcare BPO services. Whether it’s medical records coding, chart capture, chart audit, or A/R management and collections, we do everything in prompt, perfect and precise way.
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Advanced AI solutions for remote patient monitoring and HEDIS data abstraction

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100% clinical documentation improvement with underpayment analysis & recovery

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14+ years of experience in HCC coding review, and denials and appeal management

The agent is working to offer healthcare BPO service

Data Integrity, Confidentiality and Availability. We Ensure It All.

Optimize healthcare operations with our BPO services, compliant with industry standards to ensure care coordination, data security, and 100% efficient claims management.

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

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ContactPoint360's agent is offering support to a patient.
Our agent is working on the healthcare call center service.

Smoother Healthcare Journeys Start Here
With ContactPoint360’s Healthcare BPO Services

HIPAA Compliance

All our healthcare call center services are fully complying with HIPAA standards, ensuring patient data confidentiality and integrity in every interaction.

Stringent Medical Regulations

Our risk adjustment coding review services and HEDIS chart abstraction services comply with all industry standards and regulations to prevent risks and discrepancies.

Healthcare Data Security

Our customer contact centers are equipped with robust data security mechanisms with continuous monitoring and audit trails, which guarantees enhanced protection of sensitive information.

Swift Turnaround

We respond within a minimal time and ensure the reliability of your business operations through member enrollment, real world data management and protocol management.

Skilled Healthcare Professionals

Our team of certified medical coders, EMR specialists, and tele-radiologist experts provide exceptional service quality and streamline your healthcare operations.

Advanced Healthcare Tools and Software

We utilize top-notch data analytics platform, AI-driven tools, and all our software is code-signed, which eliminates data security risks, and improves network management.

Global Delivery Centers

We offer consistent, reliable, and 24/7 available services with proactive member management , catering to patients in different demographics and time zones.

Flexible Engagement Models

Our pricing models enable you to avail of healthcare call center services within budget by offering full-time equivalents and a transaction-based approach.

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

heading-icon Real Results, Real Voices: Hear From Our Clients heading-icon

Clients praising our healthcare call center outsourcing.

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

Industries

heading-icon Why choose ContactPoint360?

HIPAA Compliance
Our certified healthcare professionals deliver highly secure and HIPPA compliant healthcare call center services to clients all around the world.
Thorough Understanding of Stringent Medical Regulations
Our healthcare experts have in-depth knowledge about medical regulations, therefore ensuring no intricacies while providing healthcare outsourcing services.
Healthcare Data Security
Ensure privacy and security of your patient data with our healthcare data security service, where our team will perform audit trials to improve security efforts.
Swift Turnaround
Implementing a round-the-clock approach protects you with timely payments and ensures your deadlines are met and you get paid on time.
Skilled Healthcare Professionals

Avail the best services with our coding specialists, teleradiologists, EMR experts to deliver exceptional health care center services.

Advanced Healthcare Tools and Software
To deliver error free and accurate back office and admin tasks, we use advanced platforms and tools for your healthcare organization.
Global Delivery Centers

With multiple delivery centers spread across the globe, we break barriers, provide 24/7 support, and deliver timely services to clients worldwide.

Flexible Pricing

With multiple delivery centers spread across the globe, we break barriers, provide 24/7 support, and deliver timely services to clients worldwide.

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Industries

heading-icon Frequently Asked Questions heading-icon

How quickly can your healthcare call centers help us with our operations?
Our agents follow processes to help you address inquiries in real time. Moreover, we pivot swiftly to implement updates across training and systems simultaneously.
Can you integrate with our existing healthcare systems and databases?

Yes, our call center solutions securely integrate with all major EHRs, patient portals and databases through APIs and HL7 interoperability.

What are your hours of operation and availability?

We offer 24/7 support, helping you increase responsiveness across time zones while fulfilling your requirements.

How does your healthcare call center handle emergencies and urgent calls?
Dedicated healthcare agents identify and escalate emergency calls immediately to onsite clinical teams for timely, appropriate intervention 24/7.
How do healthcare organizations select the right healthcare BPO services?
Being a reputed healthcare organization, we start with assessing your business requirement to tailor workflow to get the desired clinical, operational and financial goals.
How does the healthcare call center ensure patient privacy and maintain HIPAA compliance?
ContactPoint360 BPO healthcare is HIPAA certified, protected by role-based data access, regulatory training and rigorous audits to guarantee privacy.

Facilitate exceptional patient care
with our healthcare BPO services

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