Locations

Our Global Presence

USA United States
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Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
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Egypt Egypt

Enabling End-to-End Citizen Connectivity with Government Call Center Services

Your roadmap to superior government BPO service

point-iconGet expert CX services for state, local and federal agencies

point-iconExperience precise government call center services with our trained professionals

point-iconInfuse contemporary call center technology for seamless delivery

point-iconUtilize integrated platforms and tools to offer a variety of multichannel support

Accelerate your CX Workflow with
ContactPoint360 Government Contact Center Services

heading-icon Crafting Future Experiences into Customer Delight Hubs

95%

Average Quality Score

Industries

Setting the standard for service excellence

91%

First Call Resolution (FCR)

Industries
Solving customer issues efficiently
50%

Savings on Operational Cost

Industries
Cost efficiency redefined
4.7/5

Average CSAT Score

Industries
Exceptional customer satisfaction
30+

Languages Fluency

Industries
Multilingual excellence
Industries
Industries
Our Government Call Center Services Agent
Public Sector Call Center Outsourcing Agent

Prioritizing Citizens First and Simplifying Services with ContactPoint360’s Government Call Center Services

Citizen Impact

Delivering in effective call center services to citizens across the globe.

Cost-Effective Solutions

Seamless resource management results in cost savings for government agencies.

Omnichannel Engagement

Ensuring dynamic platform interaction with omnichannel support.

Expertise in Government Services

Specialised in handling calls for public welfare and government services.

Commitment to Compliance

A secure call center adhering to PCI, SOC-I, II and ISO standards makes our public sector call center outsourcing services unique.

24/7 Accessibility

Offers uninterrupted government call center services.  

Increase Efficiency In Public Service With Government Call Center Services

Transform your government support operations with our call center services to provide fast resolutions and improved coverage.

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

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heading-icon Real Results, Real Voices: Hear From Our Clients heading-icon

ContactPoint360 Government Inbound Call Center

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

Industries
Industries

heading-icon Explore Our Government BPO Service Toolbox for Your Business heading-icon

Industries
Industries
Industries
Industries

heading-icon Frequently Asked Questions heading-icon

What should I consider when choosing a government call center service?
Start with checking the call center’s track record followed by infrastructure and advanced technology. Apart from that, it is necessary to check whether the call center service provider has the necessary tools to fulfill your client’s requirements.
How do government call center services handle fluctuations in call volume, especially during peak times?
Strategic workforce planning and call routing algorithms are the primary ways government call centers handle fluctuations in call volume. Also, real-time monitoring helps manage sudden call surges in real-time.
What security measures do government call center services have in place to protect sensitive government information?
Government call centers follow data encryption, the latest technology while safeguarding sensitive information. Security measures also include regular security audits and encryption protocols with data protection regulations.
Why should I outsource government call center services to ContactPoint 360?

You should outsource government call center services to ContactPoint 360 because we offer specialized expertise, reliable support and a commitment to meeting government standards. Our team ensures efficient handling of inquiries, timely responses and a focus on delivering excellent citizen experiences, all while reducing operational costs for your agency.

Get a Contact Center Solution for
Government Agencies

Access the best government call center services at your fingertips.

Request a Proposal