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Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

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Superchange Your Player Experience with Our Gaming Call Center Services

Uplift your player experience with expert gaming outsourcing support services

point-iconOptimise operational costs with off-shore and on-shore outsourcing models
point-iconMultilingual support with an expertise to solve player’s issues in their language
point-iconLevel up your game by outsourcing player support services
point-iconAdhering to PCI, GDPR, COPPA and SOC Level I-II for data protection and privacy
Accelerate your CX with ContactPoint360

heading-icon Crafting Future Experiences into Customer Delight Hubs

95%

Average Quality Score

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Setting the standard for service excellence

91%

First Call Resolution (FCR)

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Solving customer issues efficiently
50%

Savings on Operational Cost

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Cost efficiency redefined
4.7/5

Average CSAT Score

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Exceptional customer satisfaction
30+

Languages Fluency

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Multilingual excellence
Our gaming call center agent
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Assured Win-Win Solutions with Gaming Call Center Services

ContactPoint360 aims to offer revolutionary customer experience solutions that transcend your gamer’s play. From proactive support solutions to personalized interactions with gamers, our target is to double down on user retention and boost loyalty.

Our player support services for gaming companies ensure providing a top-notch knowledge base and complete guidance from account management to gameplay mechanics.

point-iconDrive-in game transactions, enhance player loyalty, and help player retention with our gaming call center services
point-iconTalented agents with the ability to research, collect and deliver accurate information
point-iconOffering language support worldwide with multilingual support

Supercharge Player Experience With Call Center Services

Supercharge your gaming operations with our call center services to provie round-the-cloud exceptional support to give players a peace of mind.

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ContactPoint360's gaming call center
Game players are happy After getting good support

Get Exceptional Player-Centric Support with ContactPoint360’s Gaming Call Center Services

Advanced Technical Expertise

Strong technical expertise that allows us to support diverse gaming environment and advanced IT systems to enable smooth and streamlined gaming services.

Cost-Effective Support Model

Optimize resources and get access to our top-notch support team with a cost-effective and highly efficient engagement model.

Player-Centric Approach

Tailored support services and solutions with a team that has complete understanding and expertise in the game.

Rapid Issue Resolution

Empowering gamers with support teams that can promptly resolve issues like downtime and other glitches in the nick of time.

Global Support Coverage

Our team empowers tech-savvy gamers from across the globe to help you stay connected anytime, anywhere.

Scalable Service Solutions

Creating an adaptive environment with our staffing solutions to improve the responsiveness and flexibility of the support services based on your scalable requirements.

Innovative CX Technologies

Introducing innovative CX technologies such as automated chatbots, smart calling systems integrating speech analytics and much more to enhance player support.

Data-Driven Player Insights

Measure the CSAT score with continuous monitoring of the top metrics to evaluate how happy your users are with the support team.

heading-icon Real Results, Real Voices: Hear From Our Clients heading-icon

gaming bpo services

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

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heading-icon Frequently Asked Questions heading-icon

Why do gaming firms need call center services?

Gaming companies outsource call center services to enhance productivity and cost efficiency. It also helps them extend 24/7 multi-channel support, access tech-savvy gaming experts, and mitigate risks.

Can gaming call center services provide support in multiple languages?

Certainly, ContactPoint360’s gaming call center services offer global support services targeting people requiring multi-lingual assistance. Therefore, we have agents proficient in multiple languages, increasing your business efficiency.

How to choose a perfect gaming call center?
There are multiple factors which make the gaming call center worthy of partnering such as technical proficiency and gaming knowledge, strong communication skills, and uninterrupted support. Also, gaming call centers need to adhere to security and compliance framework, take feedback and convert in into action.
What support channels can a gaming BPO offer?
Gaming BPO focuses on offering omnichannel support including chat, phone, email and voice support ensuring your queries don’t go unnoticed from any channel.

Level up your customer engagement with
gaming outsourcing services

Stay ahead in the dynamic world of video gaming with tailored call center services.

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