Superchange Your Player Experience with Our Gaming Call Center Services

Q: How to choose a perfect gaming call center?

Multiple factors make the gaming call center worthy of partnering such as technical proficiency and gaming knowledge, strong communication skills, and uninterrupted support. Also, gaming call centers must adhere to the security and compliance framework, take feedback, and convert it into action.

Uplift your player experience with expert gaming outsourcing support services

Optimise operational costs with off-shore and on-shore outsourcing models

Multilingual support with an expertise to solve player’s issues in their language

Level up your game by outsourcing player support services

Adhering to PCI, GDPR, COPPA and SOC Level I-II for data protection and privacy

Accelerate your CX with ContactPoint360 Players Support Service

Crafting Future Experiences into Customer Delight Hubs

95%

Average Quality Score

Setting the standard for service excellence

91%

First Call Resolution (FCR)

Solving customer issues efficiently

50%

Savings on Operational Cost

Cost efficiency redefined

4.7/5

Average CSAT Score

Exceptional customer satisfaction

30+

Languages Fluency

Multilingual excellence

Assured Win-Win Solutions with Gaming Call Center Services

ContactPoint360 aims to offer revolutionary customer experience solutions that transcend your gamer’s play. From proactive support solutions to personalized interactions with gamers, our target is to double down on user retention and boost loyalty.

Our player support services for gaming companies ensure providing a top-notch knowledge base and complete guidance from account management to gameplay mechanics.

Drive-in game transactions, enhance player loyalty, and help player retention with our gaming call center services

Talented agents with the ability to research, collect and deliver accurate information

Offering language support worldwide with multilingual support

Advanced Gaming Call Center Services to Power Up Your Player
Experience

Advanced Technical Expertise

Whether it is a server downtime or a major server glitch, our expert player support service solves complex issues before the deadline.

Cost-Effective Support Model

Get the dual dose of cost-effective and quality player support services, ensuring higher business profitability.

Rapid Issue Resolution

Regardless of the issue’s complexity, our expert gaming BPO team ensures to solve it irrespective of the difficulty within the given timeframe.

Global Support Coverage

Our player support team provides exceptional support for any geographical location without limiting our efficiency.

Scalable Support Solutions

Our dynamic support team ensures that we cater to your business according to scalable requirements along with seamless support.

Innovative CX Technologies

Make profitable decisions for your gaming business by integrating the latest CX technologies while redefining user engagement.

Data-Driven Player Insights

Improve business decisions with data-driven player insights and leverage numbers to improve your existing game.

Strategic Operational Efficiency

Focus on your business while optimizing operational efficiency and improving your services with ContactPoint360’s operational efficiency.

Supercharge Player Experience With Game BPO Services

Supercharge your gaming operations with our call center services to provie round-the-cloud exceptional support to give players a peace of mind.

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Game players are happy After getting good support