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Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Power Up Your CX with Our
Energy & Utility Call Center
Services

Optimize client experiences and meet business requirements with our energy and utilities call center services.

point-iconKeep in touch with your customers 24/7
point-iconHandle seasonal spikes with care

point-iconGain innovative solutions and seamless support

point-iconIncrease sales and client retention
Accelerate your CX with ContactPoint360

heading-icon Crafting Future Experiences into Customer Delight Hubs heading-icon

95%

Average Quality Score

91%

First Call Resolution (FCR)

50%

Savings on Operational Cost

4.7/5

Average CSAT Score

30+

Languages Fluency

Our Utility Call Center Agent Working for Client
Industries

Leading Regulatory Compliance with Customer-Centric Energy & Utility Call Centers

point-iconImplementing a customer-centric approach to transform your energy business effectively.

point-iconAddressing challenges like government regulations and technological advancements with our energy call center services.

Charge Up Your CX in Energy & Utilities With Our BPO Service

Improve customer satisfaction and power up your operations with our specialized call center solutions for the energy and utility sector.

33%

Drop In Average Handle Time

100%

Quality Score Achieved

$230K

Saved For Our Client

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

View Case Study
Industries

Improved Client Interactions with Energy & Utility BPO

point-iconHandle incoming client calls, and address service disruptions, technical issues and general inquiries with prompt and accurate resolutions.

point-iconImplement innovative strategies to gain deeper insights into clients and enhance analytics for better decision-making.
ContactPoint360's Energy Call Center Outsourcing Client
Happy Client After Outsourcing Utility Call Center Operations

Expertise, Efficiency, Innovation with ContactPoint360 Energy & Utility Call Centers

Industry Expertise

Leverage the deep expertise of our energy and utilities call center staff to effectively handle your client inquiries.

Compliance & Regulations

Prioritize compliance and regulations to ensure a secure and reliable platform.

Efficient Issue Resolution

Employ advanced technologies with swift problem-solving capabilities to resolve issues in a timely manner.

Technology & Innovation

Enhance customer experience, resilience, and efficiency through automation with our call center services.

Avoid Long Hold Times

Keep your clients happy with minimal hold times and 24/7 services.

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

Industries
Industries

heading-icon Explore Our Comprehensive Service Toolbox for Your Business heading-icon

Industries
Industries

heading-icon Real Results, Real Voices: Hear from Our Clients heading-icon

Our Energy & Utility Client

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

heading-icon Why choose ContactPoint360?

Industry Expertise
Leverage the deep expertise of our energy and utilities call center staff to effectively handle your client inquiries.
Compliance and Regulations
Prioritize compliance and regulations to ensure a secure and reliable platform.
Efficient Issue Resolution
Employ advanced technologies with swift problem-solving capabilities to resolve issues in a timely manner.
Technology & Innovation
Enhance customer experience, resilience, and efficiency through automation with our call center services.
Avoid Long Hold Times
Keep your clients happy with minimal hold times and 24/7 services.
Industries

heading-icon Frequently Asked Questions heading-icon

Why do energy and utility organizations outsource their processes?
The main objective of energy and utilities organizations is to streamline operations and decrease costs. Outsourcing call center services allows them to focus on their core activities, improve efficiency and grow their business.
How to select the perfect energy and utility call center?
Initiate your search by looking for the call center industry expertise. Check if they are truly expert in what they preach. Next step would be to check their technical capabilities and scalability. You need to select a promising partner that aligns with your business goals and prioritizes client communication in every step of the way.
How does the energy and utility call center ensure data security and privacy?
We implement stringent employee security protocols including regular security audits, encryption protocols, and industry compliance standards to ensure data privacy and security.
How do I get started with your energy and utility call center services?
Start with reaching out to our team via ContactPoint360’s website, our team will help you with consultation to understand your specific requirements and suggest a solution accordingly.
Power Transmission Towers

Reimagine your energy future with our
Energy & Utility call center services

Request a Proposal
Power Transmission Towers