Industries We Serve

Energy & Utility
Empowering energy providers with seamless support for billing, outages, and customer service operations.

Healthcare
Complying with HIPAA standards, providing telehealth support, and seamlessly maintaining caregiver, and patient communication.

Travel & Hospitality

Government

Insurance

Finance Services
Securing financial services with trusted support for debt recovery, asset management, and PCI DSS compliance.

Retail
Boosting retail performance with enhanced customer service, order management, and operational efficiency.

Ecommerce
Empowering eCommerce businesses by providing order tracking, inquiries, and customer support to drive sales.

Technology

Telecom

Real Estate

Gaming

Transportation & Logistics
Certified Trust: Our Commitment to Excellence

2023-2024
Great Place to Work - Canada

2023
Silver Stevie Winner

2024
AI Excellence Award

2024
Artificial Intelligence Achievement of the Year

2024
IW Culture & Purpose Award for North America

2024
Top 100 Inspiring Workplaces Award

2024
Better Business Bureau A+ Rating

2025
Best Company for Diversity

2024
Best Company Culture

2024
Best Company for Work life Balance

2024
Best CEO

2024
Best Company for Leadership

2024
Best Company for Career Growth

2024
Best Company Global Culture

2024
Best Teams HR

2024
Best Company Outlook

2023
Best Company Work life Balance Canada

2023
Best Company for Diversity

2023
Best CEO

2023
Best Company Culture

2023
Best Company for Women

2021
Best Workplaces in Ontario

2020
Best Workplaces in Professional Services - Canada

2020
Best Workplaces for Inclusion

2020
Best Workplaces for Mental Wellness

2020
Best Workplaces for Women

2020
GTACC Improvement in QA

2020
GTACC QA and Continuous

2020
GTACC Team Award

How ContactPoint360 Expands Across 11+ Industries
Industry-Specific Expertise
Scalable and Flexible Solutions
Dedicated and Trained Teams
Innovative Technology and Tools
Cost-Effective Operations
Real Results, Real Voices: Hear from Our Clients 

Tennis Channel
Financial Services
Our recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.
Regulated Energy & Gas
Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.
Online Food Delivery
Retail and E-commerce
ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.
Lead the Way, Every Single Day
with ContactPoint360 Industry-Specific Services
Drive growth, efficiency, and customer satisfaction altogether with tailored contact solutions, unique to your industry.
Take the first step towards optimizing customer engagement and ROI with ContactPoint360
and excel every potential business operation.