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Expert Offshore Call Center Services, Delivering Excellence Worldwide

Discover the unrivalled offshore call center services, ensuring consistent quality, 24/7 support, and customer satisfaction across your global customer base. From resolving generic customer queries to generating leads, and technological integration, ContactPoint360 offers end-to-end tailored solutions.
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Offshore Call Center

Proven Benchmarks That Set Us Apart

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Operational Cost Reduction while maintaining quality

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First-Call Resolution Rate to keep customers satisfied

Languages Supported for your global audience

Availability for non-stop support anytime, anywhere

CSAT score, reflecting our commitment to exceptional service

Beyond Cost Savings, ContactPoint360 Builds a Global Edge

Offshore call center services are more than a cost-effective approach. They’re a strategic investment that provides you experienced professionals, advanced technologies, and scalable resources to support agile customer requirements. By outsourcing your call center operations, you gain an edge with real-time, tailored, and data-driven services that boost business growth and customer loyalty.

The Transformative Features of Offshore Call Centers

Partnering with an offshore call center like ContactPoint360 open doors to unmatched operational efficiency, cost savings, and expertise in handling complex customer interactions. It also empowers your business to focus on core competencies while delivering state-of-the-art experiences to your global customer base.

Customer Experience Solutions

Reduce operational costs and eliminate overhead costs without quality compromise.

Customer Experience Solutions

Support customers in their preffered language and increase your leads and sales.

Customer Experience Solutions

Utilize AI technologies to deliver personalized, quick, and accurate support.

Customer Experience Solutions

Boost CSAT, NPS, FCR, AHT, and customer retention with strategic approaches.

Remain Agile, Scalable and Customer-Centric with Offshore Call Center Outsourcing

Achieve sustainable growth and long-term success by outsourcing your call center operations. Leverage the pool of global talent, avant-garde technologies, and result-driven strategies, that efficiently meet dynamic customer expectations.

Customer Experience Solutions

Adherence to international standards, local federal laws, and industry regulations.

Customer Experience Solutions

Trained agents with multilingual capabilities to resolve all complex interactions.

Customer Experience Solutions

Round-the-clock services to maximize your business availability and audience reach.

Customer Experience Solutions

Dynamic scalability to effortlessly handle seasonal call volume spikes.

Experience cost savings & improved customer satisfaction—all at once.

Partner with ContactPoint360, a prominent offshore call center services provider with 15+ years of experience, 3000+ professionals, and cutting-edge technologies.

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Customer Experience Solutions
Customer Experience Solutions
Customer Experience Solutions

Our Certifications and Evidence of Excellence

Tailored Offshore Services, Combined with Expertise and Advanced Tools

  • Inbound Customer Support
  • Outbound Sales and Lead Generation
  • Omnichannel Support Integration
  • Back-Office Support
  • Technical Support Services
  • Quality Assurance & Analytics

Real time Sentiment Tracking

Seamless assistance with empathy and efficiency

Our 1000+ call center agents are experienced in providing quick, personalized, and accurate responses, enhancing customer satisfaction. With the power of AI, CRM, and automation tools, we ensure 24/7 availability with reduced handling time and effective support.
  • AI-driven insights for proactive support and issue resolution
  • 24/7 multilingual support for global customer coverage
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Real time Sentiment Tracking

Transform leads to loyal customers through targeted campaigns

Our outbound sales team tailors the campaign strategies per your business needs to effectively engage the target audience, generate higher leads, and maximize conversion rates. We ensure real-time monitoring and compliance adherence for maximum ROI.
  • Data-driven and multichannel approach to reach a broad audience
  • Frequent campaign optimization to generate revenue
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Real time Sentiment Tracking

Consistent customer support across all communication channels

We ensure seamless integration of our inbound, outbound, telemarketing, support, and all other offshore services across multiple channels. Whether it’s email, chat, call, social media, or an in-house channel, we maintain service quality and efficiency across all.
  • AI-powered tools for faster, smarter, and intelligent customer interactions
  • Centralized dashboards for efficient management and oversight
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Real time Sentiment Tracking

Streamlining tasks to increase operational efficiency and accuracy

Our back-office services helps you streamline administrative workflows, including data entry, documentations, order management and more. We leverage robotic process automation and human expertise to reduce manual efforts and improve your productivity.
  • Simplified invoicing solutions for faster billing cycles
  • Accurately AI-backed procedures for operational efficiency
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Real time Sentiment Tracking

Resolve complex network and product issues with expert assistance

We offer multilevel technical support – L1, L2, and L3, all specializing in troubleshooting, product onboarding, and proactive system monitoring. With expertise in AI-powered diagnostics, we provide fast, effective solutions that return 4.7/5 or above CSAT.
  • Quick troubleshooting support through calls, chat, and email
  • Product onboarding assistance to ensure smooth implementation
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Real time Sentiment Tracking

Ensure continuous improvement through data-driven insights

We help you optimize all your administrative, support and non-score operations with automated and AI-powered QA process, KPI tracking, and speech analytics. Our experts provide actionable insights to maintain compliance and elevate customer service and quality.
  • Intelligent analytics for real-time feedback and optimization
  • KPI and compliance monitoring to ensure service quality standards
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heading-icon Real Results, Real Voices: Hear From Our Clients heading-icon

Offshore Call Center Services

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

Expert, Efficient, and Prime —
We Deliver Results Every Time!

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heading-icon Frequently Asked Questions heading-icon

What industries benefit from outsourcing offshore call center services?
Offshore call center services are for every industry and organizations of all sizes. Whether you’re from healthcare, insurance, energy, utilities, telecommunication, or any other industry, you can avail of such cost-effective solutions.
What technologies are utilized by offshore call centers?
Offshore call centers use numerous technologies as follows, but not limited to:

CRM solutions

Artificial Intelligence

Predictive Analytics

Speech Analytics

Robotic Process Automation and more

How offshore call center helps a business save cost?
When you partner with offshore call center, you don’t pay for overhead costs. Also, you save on taxes, which contributes directly towards your overall revenue.
How does offshore call center services provider improve CX metrics?
Call centers have professionals with 15+ years of experience, AI-powered tools, and strategic approaches, which works in combination to improve CSAT, NPS, AHT, FCR and all other CX metrics.
How do offshore call center ensure data security?
Call centers ensure data security through following three mechanisms:

By adhering to security standards, such as ISO, NIST, GDPR, HIPAA, HITECH, PCI DSS and more.

By implementing encryption, AAA control, firewalls, detection systems and more on their infrastructure.

By frequently auditing their processes and upgrading them per new data security standards.

How offshore call center resolve language barrier issues?
The agents of offshore call center are well-versed in multiple languages, providing an added advantage to support your global customer base. Whether it’s English, Chinese, Mandarin, French or any other language, call center can support all of them.