Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Rebuild Personalized Support with Multilingual Call Center Services

We offer support beyond one language, catering to your customers in their native language, hence presenting a localized customer service experience in a global environment for seamless user interactions.

multilingual call center services
Accelerate your CX with ContactPoint360

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95%

Average Quality Score

91%

First Call Resolution (FCR)

50%

Savings on Operational Cost

4.7/5

Average CSAT Score

30+

Languages Fluency

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International Standards Quality:
Global Reach, Local Touch

Outsource your multilingual call center services to ContactPoint360 and take advantage of our 16 years of call center services experience. Our team primarily focuses on providing quality training, maintaining QA workflow, and increasing agent feedback to uphold international standards consistently.
ContactPoint360's Agent Working on Multilingual Call Center Services

Improving Customer Experience with Multilingual Call Center Services

Customer Experience Solutions

Inbound Customer Support

Identify cross-sell & upsell opportunities for efficient inbound sales and improve sales process efficiency with our multilingual call center outsourcing.

Customer Experience Solutions

Live Chat Support

Sell, resolve, and improve query management in real-time by assigning them to our CX agents, proficient in local language.

Customer Experience Solutions

Virtual Assistants

Take advantage of our multilingual customer service outsourcing to improve task management, enhance work efficiency and accomplish your goals with our skilled and experienced virtual assistants.

Customer Experience Solutions

Telemarketing Support

Reduce missed opportunities while optimizing conversion rates and boost productivity via culturally sensitive and inclusive multilingual contact center.

Customer Experience Solutions

Phone Support

Add multiple languages and provide unparalleled support to your non-English speaking customers via phone support services to maximize engagement and customer delight.

31+ languages from around the world

English
Spanish
Mandarin
Hindi
Arabic
Portuguese
Bengali
Russian
Japanese
Punjabi
German
Javanese
Wu (Shanghainese)
Korean
French
Turkish
Vietnamese
Urdu
Italian
Persian
Marathi
Telugu
Tamil
Gujarati
Polish
Ukrainian
Dutch
Greek
Hungarian
Czech
Thai
Swedish
Hebrew
Malay
Filipino (Tagalog)
Burmese
Multilingual Call Center Outsourcing Agents

Understand, interact with, and resolve your customer queries in their preferred language.

100% Data Security

As an ISO certified multilingual call center, we provide strong encryption strategies and role-based access to thwart attacks and improve security.

Dedicated Support Team

A large talent pool ready to support your ever-evolving customer sales and support requirements to extend positive customer experiences.

24/7 Availability

Reach your global audience with an always available, talented and inclusive team to ensure seamless sales and support services.

Global Reach, Local Touch

Make expansion affordable, close cultural and language gaps and boost opportunities for your business with our exclusive multilingual call center support. Make cross-cultural communication affordable and convenient for your business.

Cultural Competency

Apart from addressing complex technical queries, our team will help bridge communication gaps, transforming client interactions with our multilingual contact center services.

Always Learning, Always Growing

Through tailored language enhancement, industry-specific expertise and advanced technology training, we equip our staff to deliver superior support experiences.

Customer Experience Solutions

Bridging Cultures, Connecting Worlds

We’re not just about providing support; we’re about connecting cultures and fostering global understanding while offering the best customer support globally. Our suite of linguistic and cultural services is designed to bridge gaps and create seamless experiences for businesses and individuals in 30+ languages. With a focus on precision, empathy, and innovation, we help you navigate the complexities of global communication, making every interaction meaningful.  

Global Languages, Local Feel

Bringing world languages home to you.

Cultural Insights, Universal Understanding

Unraveling the world via cultural wisdom. 

Diverse Voices, One Community

Harmonizing diversity in every conversation.

ISO Certified Multilingual Support Services

Accelerate the sales and growth of your business by taking advantage of our accurate, consistent, and reliable multilingual support services. We maintain an uncompromising commitment to ISO 27001 to improve business growth and revenue.
Our Agent Working on Multilingual Customer Service Outsourcing

The World Speaks Many Languages, Does Your Business?

Grow Globally with Multilingual Support Services

Request a Proposal

heading-icon FAQs on Multilingual Call Center Services heading-icon

Why multilingual support is important for businesses?
Multilingual call center can help overcome language issues and cultural barriers to ensure localized communication and better support services. It can also contribute towards cross-sell and upsell that can improve business profits.
What are the industries that ContactPoint360’s multilingual contact center support?
ContactPoint360’s multilingual call center supports healthcare, hospitality, travel, retail and finance industry among others.
How many languages does ContactPoint360 support and what are they?

ContactPoint360 offers support in 8+ languages, including English, Spanish, French, Mandarin, Cantonese, German, Polish and Russian.

How multilingual call center outsourcing benefits my business?
Multilingual call centers increase revenue generation, foster customer loyalty and boost your client’s retention rate with efficient and streamlined services.