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Streamline Support & Focus on Growth with Helpdesk Outsourcing Services

Fully functional helpdesk support services that address your burnouts and dissatisfied customers to ensure full focus on core competencies for agile growth and increased returns on investment.

help desk outsourcing
Accelerate your CX with ContactPoint360

Crafting Future Experiences into Customer Delight Hubs

95%

Average Quality Score

91%

First Call Resolution

Upto 50%

Savings on Operational Cost

4.7/5

Average CSAT Score
Agent Working on Helpdesk Support Services

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

Comprehensive Helpdesk Outsourcing for a Better IT Support

Remote Desktop Support
Access premium helpdesk support resources, improve response times and foster accessible support to improve customer satisfaction and loyalty.
User Account Management
From account creation to end-to-end monitoring and support, our proficient user account management team streamlines processes for optimal user access and security.
Service Desk Outsourcing
Manage agent assignments, improve ticketing systems and resolve the customer issues on time with our outsourced help desk services.
Proactive System Monitoring
Predict, troubleshoot and resolve customer issues to address and mitigate potential issues to save time, manage burnouts and reduce overhead with helpdesk support services.

Do More, Effortlessly with Smart Helpdesk
Automation Solutions

ContactPoint360's IT Help Desk Outsourcing Agent

Advanced Technologies for Helpdesk Excellence

Enhance your helpdesk solutions with our top world-class infrastructure and technologies to improve customer satisfaction and retention. We ensure the adoption of new software and technology for quicker responses and personalized solutions.

Scalable Helpdesk Operations for Growth

Scale your helpdesk by outsourcing it as per your growing demands. Meet your newer support needs, upselling and acquisitions requirements and round-the-clock support services with our scalable infrastructure.
Agent Working on Outsourced Help Desk Service
Our Helpdesk Support Service Agent

Integrating Smart Automation Tools

Integrate automation tools such as Zendesk, Freshdesk, and other platforms that our clients use into your ticketing systems to outsource IT helpdesk.

Focus on agile growth and increase ROI with our helpdesk outsourcing solutions

Request a Proposal

heading-icon FAQs on Helpdesk Outsourcing Services heading-icon

What types of technical issues and inquiries can ContactPoint360’s outsourced helpdesk support handle?

ContactPoint360’s outsourced helpdesk services can handle troubleshooting and resolutions for software & hardware related issues. Also, they assist with software and hardware installation and configuration.

What are the levels of support provided by helpdesk outsourcing?

There are four levels of support provided by helpdesk outsourcing. The first level is Level 0, known as self-support, followed by Level 1 – basic support. The last and most crucial level is Level 3 – expert support.

Can you provide white-labelled IT helpdesk services?

Certainly, we provide access to our talented helpdesk solutions agents based on your business requirements. They directly handle your business queries without any third-party interference.

Do ContactPoint360’s helpdesk outsourcing services provide support on national and international holidays?

Yes, we provide 24/7 helpdesk outsourcing services even on national and international holidays. Our support includes end-to-end round-the-clock support ensuring uninterrupted helpdesk services.

How does ContactPoint360 ensure security and confidentiality of our company’s information?

At the initial level, we conduct regular security checkups and audits to proactively identify threats and vulnerabilities that could compromise company information. Additionally, we adhere to compliance standards such as PCI, GDPR, COPPA, and SOC Level I-II to meet regulatory requirements.

What is the average response time for helpdesk support tickets?
The average response time for helpdesk support tickets ranges from a few minutes to hours depending upon the client’s query and the response time of a support agent.