Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Drive Operational Excellence with Our Global Call Center Services

Be present for your customers by accessing a wide range of CX talent globally. Connect your CX strategy to different locations, creating flexible global call center solutions that grow with you.

global call center services
Accelerate your CX with ContactPoint360

Crafting Future Experiences into Customer Delight Hubs

95%

Average Quality Score

91%

First Call Resolution

Upto 50%

Savings on Operational Cost

4.7/5

Average CSAT Score
Our Global Call Center Agent

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

Bespoke Global Call Center Offerings

Onshore Call Center

Augment your customer service through cultural alignment and superior customer experience with our onshore call center services that offer the best quality.

Offshore Call Center Efficiency

Our offshore call center service increases efficiency and decreases cost, which gives our clients competitive edge as a result of unmatched service.

Nearshore Call Center Strategic Advantage

Take advantage of the strategic edges using nearshore call center outsourcing services provided by ContactPoint360. Foster proximity, overcome cultural barriers and provide optimal support for the best customer journey.

ContactPoint360's Agent Working on Global BPO Services

Technology Infrastructure Across Geographies

Backed by robust security and infrastructure situated across different locations, we ensure uninterrupted and customer-centric global call center support. Take advantage of advanced telecommunications and cloud-based solutions, giving a positive boost to your business.

Quality Assurance Across Global Operations

Maintain an optimum level of quality for your global operations by ensuring consistent delivery and services with our global call center team. Benefit from quality assessments through regular audits and training sessions, ensuring the highest service quality across all global operations with our global call center services.
Our Global BPO Call Center Agent
CP360's Global BPO Agent

Channel Premium Customer Experience with Global BPO Services

Our global BPO call centre offers multi-shore models’ options, enabling you to listen to your customers across time zones.
point-icon Attract expert Global Talent while saving costs.
point-iconExpertise in managing nearshore, offshore, and onshore teams.
point-iconSimplified Integration & Management across all your outsourced locations.

Our Global Call Center Experts Will
Shape Your Customer Experience

Create hybrid CX strategies that use a mix of onshore, nearshore and offshore
customer experience centers

Request a Proposal

heading-icon FAQs on Global Call Center Services heading-icon

What can you offer when it comes to facilities, equipment and other resources?

Our strength lies in providing customer care solutions across multiple channels, including email, chat and social media. We promise to uphold the most reliable and efficient method when delivering global call center services.

How do nearshore and offshore call center outsourcing match my business needs?

Nearshore call center and offshore call center outsourcing options satisfy different needs of the business such as cost-effectiveness, cultural alignment and reduced accent issues. Our solutions are tailored to match your call center needs across the globe creating proximity and overcoming cultural differences.

What are the advantages of offshore and nearshore call center outsourcing?
Offshore call center outsourcing saves costs in general, helping optimize global BPO services. Nearshore call center outsourcing improves efficiency due to its proximity and cultural alignment. Our expertise in both fields focus on top-notch global call center services delivery.
How can I determine which type of call center outsourcing—onshore, offshore, or nearshore—is the best fit for my business?
It starts with analyzing business objectives, requirements, cultural alignment, time zones and last but the most important factor: target audience. After doing extensive comparison, you will be able to find out whether you should invest in onshore, offshore or nearshore support.