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Customer Care
Outsourcing Services
Amplify your customer experience and boost retention with our effective customer care outsourcing services. Choose ContactPoint360’s customer care solutions to enhance your quality support and brand reputation.
Crafting Future Experiences into Customer Delight Hubs
Average Quality Score
of Net Promoter Score
50%
Savings on Operational Cost
Average CSAT Score
Languages Fluency
Customer Care That Drives Higher Satisfaction and Sales
ContactPoint360’s Customer Care Services
Virtual Assistant Services
Leave a lasting mark on your customers with proactive and scalable customer care service to reduce wait times and enhance customer experiences.
Chat Support Services
Experience real-time and efficient customer support assistance with 24/7 availability by outsourcing chat support services.
24/7 Support Services
Stay available and accessible 24/7 to address customer issues and queries for proactive customer support with our customer support services.
Appointment Scheduling Services
Streamline appointment booking to improve administrative efficiency, convenience and revenue generation by outsourcing customer care services.
Billing and Payment Services
Improve your revenue cycle management and billing accuracy while reducing compliance risks with our outsourced customer care services.
Inbound and Outbound Calling Services
Improve client relationships, and scale your business efficiently with impactful lead generation, personalized calling and prompt resolutions.
Fuel Your Business Growth with Our Customer Care Outsourcing Solutions
Save on Staffing Costs
ContactPoint360’s customer care outsourcing services allow you to scale, allocate and manage your resources efficiently, saving on staffing and overhead costs.
Personalize Support Services for Retention
Grow Your Revenue Generation
Explore ContactPoint360’s billing and invoice management services to improve billing cycle efficiency, manage revenue and forecast your profits.
Uninterrupted Customer Support Services
Extensive Risk Mitigation Strategies
Transform Your Outsourcing Business with ContactPoint360’s Four-Stage CX Services Training Model Â
Our Holistic Four-Stage CX Services Training Model transforms your outsourcing customer care growth strategy like never before. Our CX experts blend industry knowledge and empathy, fostering customer connections and brand loyalty via authenticity, people-centric methods and advanced tech.Â
Talent Acquisition
We handpick candidates and assess technical knowledge, soft skills, industry expertise, & brand alignment for optimal fit.Â
Training
New hires undergo thorough training, refining problem-solving & communication skills, covering product knowledge, customer service, industry practices, & technology integration.Â
Continuous Nest
Candidates access mentorship, live coaching, & collaborative learning for role adaptation in a supportive environment with experienced professionals.Â
Brand Expertise
Our CX candidates help you set right image for your brand. Completing journey, team transforms into Ambassadors, Solvers, Emotional Intelligence Experts.Â
Certified Trust: Our Commitment to Excellence
Customer Journey Mapping
ContactPoint360 doesn’t just promote standardization but also provides tailored strategies for each client’s outsourcing of customer care service. Our service helps understand exact pain points and optimizes outsourced customer care brand’s gameplay accordingly. To ease whole customer care solutions process, we have deployed 3 strategies:
First Call Resolution
(FCR) with AI helps eliminate need for repetitive queries
Self-Serve Options
That save costs by reducing call volumes
People-Focused Culture
Which translates into better customer experience solutions
Expand Your Reach with Our Scalable Customer
Care Outsourcing Services
Personalization Combined with CX Expertise
Experience ContactPoint360’s customer-centric interaction approach, allowing you to foster customer engagement with robust CX expertise.
Security Measures and Compliance Standards
Advanced Technology and Good Infrastructure
Consulting & Analytics
Understanding customer behavior, recognizing purchase cycles, and managing customer interactions are the key areas of customer retention services. We focus on:Â
We’re here for you, day or night.
Get 24/7 support and exceptional CX from our customer care team.
FAQs on Customer Care Outsourcing Services 
Why should business outsource customer care services?
How does contact center keep business data safe?
How do contact center train customer care agents?
Our contact center typically offers previous call recordings to initiate the training process. We will also provide the agents with scripts and required materials. Additionally, we extend a shadowing program that enhances the agent’s confidence and ability.
What are the factors to consider before choosing a customer care outsourcing provider?
Few factors are crucial to consider such as experience, industry expertise, service offerings, technology advancements, infrastructure while choosing customer care outsourcing partner.