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Back-Office Support
Services

Revamp your operations by outsourcing vital and repetitive tasks to our back-office support services. Experience streamlined processes and lower overhead costs, paving the way for enhanced growth and profitability.

back office support services
Accelerate your CX with ContactPoint360

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Customer Experience Solutions
Customer Experience Solutions

95%

Average Quality Score

25%

Year-Over-Year Revenue Growth

50%

Savings on Operational Cost

4.7/5

Average CSAT Score

114%

Exceptional Sales Performance

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Customer Experience Solutions

Managing Your Back-Office Has Never Been Easier

Multi-lingual Support
Leverage our multi-lingual back office support solutions to expand your markets, access global database and improve the customer support services.
Accurate Solutions
Gain 99.9% accuracy in payroll to procurement and supply chain processing services to enhance customer experiences and improve the returns.
100% Data Security
Keep your data locked in the safe vault with our highly perceptive encryption strategies and adherence to the defined compliances.
Tailored Outsourcing Services
Access personalized outsourcing services with our dedicated back-office service providers to manage your data, financial transactions and customer relationships for profitability.
24*7 Availability
Our back office support team is always available to help you visualise your finances, improve your bookkeeping solutions and ensure streamlined processes.

Refresh and modernize your approach to
Back-Office Support

Our Agent Working on Back-office Outsourcing Services

Give Your Back-Office Support Operations a New Dimension

Advance your industry-specific processes to the next level, boosting operations and nurturing innovation with an increased focus on core business function. We adhere to your industry-specific compliances, address the administrative issues and encourage agility by determining your industry’s unique needs and services.

Cutting Edge Technologies for Back-Office Innovation

World-class tools and technologies at your disposal to reinvent your back office operations. From CRM systems to ERP software, our team is proficient with all the forward-thinking tools and technologies to streamline your operations.
ContactPoint360's Back-office Support Solutions
Agent Working on back office support service

Real-time Analytics for Informed Decision-making

Avail real-time analytics by monitoring key metrics, detailed data analysis and optimizing processes with our back office support solutions. We enhance your responsiveness and decision-making abilities that drive operational success.

Crafted Back-Office Solutions Exclusively for Your Business

We excel in custom support, process optimization, and administrative tasks, aiming to boost efficiency and foster business growth.

Customer Experience Solutions

Data entry services

Efficient and accurate data input services tailored to your business needs.

Customer Experience Solutions

Administrative work

Streamlined administrative support services to optimize organizational workflows.

Customer Experience Solutions

Leakage management

Specialized solutions to identify and mitigate financial or operational leaks.

Customer Experience Solutions

Content moderation

Customized content moderation services to maintain online reputation and safety.

Customer Experience Solutions

Appointment booking

Seamless appointment scheduling services for improved client engagement.

Customer Experience Solutions

Order management

Comprehensive order processing and management solutions for smooth operations.

Customer Experience Solutions

Billing

Precise and timely billing solutions tailored to your business requirements.

Customer Experience Solutions

Chargebacks

Expert management of chargeback processes to minimize financial risks.

Customer Experience Solutions

Claims management

Efficient handling of claims processes to ensure timely resolution.

Customer Experience Solutions

Database management

Professional database organization and maintenance services for data integrity.

Customer Experience Solutions

Complaints resolution

Effective resolution of customer complaints to uphold service standards.

Customer Experience Solutions

Human resources

Tailored HR solutions to support your workforce and organizational growth.

Vision. Growth. Success. We handle the back-office, you handle the rest.

Focus on impactful and beneficial projects, refining customer experience through our dedicated expertise.

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heading-icon FAQs on Back-Office Support heading-icon

What are the most common outsourced back office services and why?

Data entry, tech support, and payroll are some of the commonly outsourced back office services. These services can take up a lot of productive hours and put core jobs on hold. Outsourcing them can save you time and get you expert providers on board.

What are the benefits of back office outsourcing?

Reduced overheads, scalable solutions and access to world-class technologies are some of the benefits of back office outsourcing.

What is the difference between front-office and back-office outsourcing?

Front office outsourcing involves all the tasks that cater to your client-facing processes. Back-office outsourcing involves outsourcing tasks that are related to backend operations or processes.

How does automation impact back office support services?
Automation can help improve data accuracy, and operational efficiency with automated back-office support services.