Customer Experience Outsourcing
Acquiring a new customer is more difficult today than ever before
Customers have so many choices today and want things on their terms. What used to be just telephone and mail now includes web, mobile, and chat. Acquiring those customers is just more demanding than before. That is why we provide fully customized, global solutions for lead generation, acquisition, order processing, and sales verification in 15 languages in all of those mediums. We think it is all about providing an exceptional experience for that journey.
Customers want uncompromising service
Your customer does not want to wait on hold. They don’t want to speak with an agent they cannot understand. They want their issue resolved in one phone call, email, or chat. Our Six Sigma based processes for customer care, billing/statement services, help desk, and returns processing do just that. Our solutions are based upon industry best practices. They are flexible, scalable, and quality driven to further your brand and exceed your customers’ expectations.
Sometimes exceptional service is not enough
It is an unfortunate fact that all businesses lose customers and it is not always the business’s fault. Sometimes there are financial considerations; customers’s accounts become past due and professional discussion about their bill is needed. We do that well. Sometimes, the customer has been looking at another brand for a product or service and win-back calls are necessary. We do that well, too, along with surveys and cross-sell and up-sell services. All of this is designed with your business goals in mind.