Strategic Benefits of This CX Audit Checklist
Holistic CX Performance Evaluation
Complete CX Enhancement
Improved Customer Loyalty
Exceptional Customer Experience with Our Structured CX Audit Approach
Proactively identify and mitigate the root cause, hampering your customer experience.
Improve CX strategy across online, offline, AI-driven, and self-service channels.
Surpass your CX metric and revenue expectations through an established audit approach.

Nothing’s Overlooked, Everything’s
Under Control with Free CX Audit Checklist
What’s There For You?
Strategic Phase Mapping
Clearly defined phases throughout the checklist allows to track progress and alignment with CX objectives.
Customizable Checklist
Actionable Blueprint
Every checklist item is designed to discover gaps and lead you towards the next steps to take for improving the CX strategy.
Customer-First Approach
The CX audit checklist covers all the aspects to enhance customer experience, and boost customer retention, satisfaction, and loyalty.
Continuous Performance Review
Post-audit, the checklist supports ongoing CX refinement operations to ensure sustainable CX metric improvement.
Certified Trust: Our Commitment to Excellence 

2023-2024
Great Place to Work - Canada

2023
Silver Stevie Winner

2024
AI Excellence Award

2024
Artificial Intelligence Achievement of the Year

2024
IW Culture & Purpose Award for North America

2024
Top 100 Inspiring Workplaces Award

2024
Better Business Bureau A+ Rating

2025
Best Company for Diversity

2024
Best Company Culture

2024
Best Company for Work life Balance

2024
Best CEO

2024
Best Company for Leadership

2024
Best Company for Career Growth

2024
Best Company Global Culture

2024
Best Teams HR

2024
Best Company Outlook

2023
Best Company Work life Balance Canada

2023
Best Company for Diversity

2023
Best CEO

2023
Best Company Culture

2023
Best Company for Women

2021
Best Workplaces in Ontario

2020
Best Workplaces in Professional Services - Canada

2020
Best Workplaces for Inclusion

2020
Best Workplaces for Mental Wellness

2020
Best Workplaces for Women

2020
GTACC Improvement in QA

2020
GTACC QA and Continuous

2020
GTACC Team Award
Frequently Asked Questions 
What is a customer experience audit checklist?
The CX audit checklist is the framework designed to evaluate each major and minor facet of your CX strategy. It ensures a detailed approach to ensure service excellence for your global customer base.