Top 5 Myths About Outsourcing Healthcare BPO in the Philippines + The Truth Behind Them

The Truth About Healthcare BPO in the Philippines, That No One Tells You

Healthcare BPO in the Philippines is quite a trending topic among the top healthcare service providers, who outsource their operations. But it doesn’t mean that all the top medical organizations have outsourced to Philippines. Some are in the way to do so, and some are moving opposite, just because of misconceptions.

Yes, you read that right. Nowadays, misconceptions are one of the top reasons that stop healthcare service providers and payers from improving operational efficiency, ROI, and patient satisfaction. That’s why this detailed blog was created. To help the decision makers debunk the misconceptions and make a relevant decision for their patients and the healthcare organization.

Debunking the Top 5 Misconceptions About Healthcare BPO in Philippines

There are numerous reports from top firms, including Acumen, Market and Markets, Research and Markets, and Market Data Forecast. All the reports list Philippines as a top outsourcing destination for healthcare BPO services.

But the misconceptions about healthcare BPO in Philippines has a become a roadblock in the way of decision makers. So, let’s bust these myths and understand the facts that exactly matter.

Myth 1: The Quality of Healthcare BPO Philippines is Subpar

One of the most common myths about BPO healthcare Philippines is that their service quality is low, and the agents doesn’t care about maintaining the CX standards. Additionally, many believe that their cost-efficiency translates to reduced quality of service, especially in the highly regulated healthcare industry.

The Truth:

The healthcare BPO in the Philippines maintain and ensure high quality of service for every healthcare BPO operation. They take utmost leverage of technology, skilled workforce, and streamlined processes to deliver exceptional experience. Here’s how they do it:

• Healthcare BPO in Philippines utilize AI-powered automation to enhance accuracy, and efficiency in medical coding, billing, and claims processing.
• Machine learning gets used to analyze large datasets and identifying key trends to help payers and providers with up-to-date information.
• They adhere to all international healthcare standards, including HIPAA, ISO 9001, and ISO 27001.
• With the help of automated QA, the Philippines call centers ensure that performance, and quality are maintained as per industry benchmarks.

Myth 2: Outsourcing Healthcare BPO in the Philippines Puts Data Security and Compliance at Risk

Numerous executives think that healthcare BPO Philippines expose personal and medical records of patients. In addition, there’s misconception that outsourcing to Philippines create compliance risks and medical organizations have to pay millions of dollars as penalties.

The Truth:

Data integrity and confidentiality are the primary focus of healthcare BPO in the Philippines. They follow all the best practices, utilize cutting-edge security tools and robust policies to prevent data breaches. In addition, they also ensure:

• Utilization of AI-driven security controls to detect and prevent potential threats in real-time.
• Automated compliance with HIPAA, HITECH, GDPR and all other data security regulations.
• End-to-end encryption for storing and processing patient records and organization’s internal data.
• Adherence to NIST, ISO, and SOC frameworks to ensure the highest level of security for each business operation.
• Frequent risk audits and assessment to discover and patch potential vulnerable loopholes.

Myth 3: There are Hidden Costs When Outsourcing BPO Healthcare Philippines

Many enterprises and executives worry that outsourcing to healthcare BPO in the Philippines can impact their revenue. The main cause of such frets are the hidden and unexpected costs, such as additional charges for agent training, technology, and scalable support services.

The Truth:

All the leading healthcare BPO in the Philippines operate with 100% transparency and they offer flexible engagement models. Additionally, all their charges are described clearly in the documentation, which is also aligned with federal regulations.

Moreover, all the best healthcare BPO in Philippines ensure cost-effective solutions. Here’s how:

• The pricing models are clear, flexible, and upfront, with facilities like automated billing and no hidden charges.
• Contact centers in the Philippines use AI for claims, billing, and patient support, which supports reducing operational costs by 50%.
• Numerous healthcare BPOs offer performance-based pricing, where you only have to pay for services driving measurable results.
• Investments like automated QA, cloud-based solutions, and AI-powered tools are included in your package. So, no additional technology charges.
• Automation allows for better cost flexibility as you scale operations, without incurring disproportionate increases in expenses.

Myth 4: Cultural Differences Create Barriers to Effective Communication and Service Quality

If there’s cultural difference between the support agents and the patients, providers, and payers, then creating a collaborative environment becomes difficult. Now, this theory has become a key misconception among healthcare executives. They believe that Filipino agents are not able understand the healthcare providers in the West.

Due to this, service quality levels are hindered.

The Truth:

Healthcare BPO in Philippines has a long history with medical providers in the American, and European regions. Multiple large healthcare organizations have outsourced Filipino support agents to manage their operations, as cultural compatibility with Philippines is all sorted because of the:

• English is one of the official languages of the Philippines, making the agents proficient in telemedicine communication.
• Cultural sensitivity training is provided to all the agents to help them easily understand and handle Western clients.
• AI-powered speech analytics tools are utilized, helping to bridge communication gaps and ensure 100% relevant resolutions.
• Filipinos have been handling Western healthcare operations for over a decade, making them highly skilled, experienced, and familiar with the culture.
• Workforce management solutions are utilized to address operational and cultural differences between BPO teams and patients.

Myth 5: Healthcare BPO in the Philippines Cannot Scale with Enterprise Needs

Numerous healthcare organizations fret about scalability and flexibility issues at healthcare BPO Philippines. They believe that the Philippines lacks in technology and workforce and can’t handle higher patient volumes.

The Truth:

The Healthcare BPO in the Philippines are equipped with cutting-edge technology, and hundreds of scalable teams, ready to deploy anytime. Regardless of your enterprise needs and customer size, Filipino BPO services are solutions to your requirements. Here’s why:

• AI and machine learning solutions rapidly analyze large data sets and help to create perfect strategy to handle each patient and payer.
• Cloud-based systems used by healthcare BPO Philippines offers the flexibility to scale operations up and down per dynamic needs.
• Automated workforce management helps medical providers to quickly adjust staffing levels based on dynamic customer demands.
• BPO in Philippines utilize predictive analytics to forecast future demands and manage operations in advance.
• Most of the healthcare BPO in Philippines, including ContactPoint360 has robust global infrastructure, offering multi-site operations in real-time.

Whether To Partner with Healthcare BPO in the Philippines or Not?

Now, you know the truth of healthcare BPO in the Philippines. The service providers have top-notch infrastructure, scalable resources, and all the required experience and expertise. You don’t have to think twice to outsource your healthcare operations to the hub of BPO: Philippines.

However, you still must look for a best healthcare BPO in Philippines, by assessing the technologies, experience, pricing models, and achieved results. You can also save the effort to do all this by partnering with ContactPoint360, because we offer everything a healthcare organization needs to become fret free forever.

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