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Working from home has its drawbacks. Find out how you can better your well-being when working from home.
Mental Health Challenges During COVID-19 and the Solutions to Combat It
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CX Career Articles
5 Tips for Training Your Contact Center Employees To Be More Empathetic
Empathy is directly correlated to all the critical business metrics that help your brand grow. Here are 5 ways you can train your call center associates to become more empathetic.
Working from Home? Here are 7 Tips to Stay Healthy, Happy and Engaged
Making the shift to working from home can be challenging. Here are seven simple steps you can take to stay healthy, productive, and always professional.
Three Ways to Support Women Empowerment in the Workplace
This year’s theme for International Women’s Day celebration is “I am Generation Equality: Realizing Women’s Rights.” This theme is a timely reminder that gender equality is important not only in societal landscapes but also in professional circles.
The Importance of Employee Engagement in 2020 and Beyond
Between my years of experience as the CEO of ContactPoint360.com and my observations of the business ecosystem around me, it is now more evident than ever that people are the biggest asset of any business. And therefore, employee engagement, among several other things, plays a critical role in a company’s success.
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