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For a call center, it is imperative to have a future-ready strategy to manage operations and deliver impeccable customer service.
Demystifying Call Center Forecasting: A Step-by-Step GuideÂ
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Business Process Management Articles
Guide: Forecasting in the Contact Center
Workforce forecasting is a delicate balancing act between these two priorities—customer experience and cost.
How to Ensure a Successful Customer Experience TransformationÂ
Customer experience or CX is a critical area of differentiator for a business. Find out 6 key aspects you need to focus on for a successful CX transformation.
5 Ways to Lower Agent Attrition at Your Contact Center
The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.
7 Ways to Reduce Attrition in a Call Center
The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.
Nearshore Opportunities: What to Look for When Hiring a Nearshoring BPO Vendor
Experts have long been predicting automation, artificial intelligence, and remote work as the future of businesses. While the former two are still taking baby steps, outsourcing has proliferated significantly over the last two decades.
How outsourcing can help your organization become different by design
Businesses that want to achieve moonshot goals first have to change their fundamentals. They first have to become different by design with a laser focus on reimagining their people, technology, and leadership.