In the vibrant state of Texas, US-based customer service outsourcing has become a popular strategy for companies across industries to gain greater customer satisfaction and retention. This article delves into the benefits of US-based customer service outsourcing in Texas, showing you exactly how it can help your business thrive in a competitive market
Do you think Work-at-Home (WAH) just means sending your Agent home with a laptop? Doing it right involves changing every aspect of your contact center. Six months after March’s “Great Migration”, do any of the following challenges apply to your team?
Organizations will be feeling the financial impact of the 2020 coronavirus pandemic for years to come. Seemingly overnight, consumer behavior shifted and large swaths of the retail landscape closed shop. Perhaps most significantly, a considerable portion of the world’s office workers made an abrupt switch to work from home solutions.
Workforce forecasting is a delicate balancing act between these two priorities—customer experience and cost.
Customer experience or CX is a critical area of differentiator for a business. Find out 6 key aspects you need to focus on for a successful CX transformation.
While it is challenging to enforce PCI compliance on home workers, it is not impossible. The most effective way to ensure that remote workers meet the strict requirements of PCI is to make use of professional work from home solutions as an alternative to the cleanroom technique.
Making sure you have the right amount of staff at your contact center is a more significant undertaking than some might imagine.
Even before COVID-19 made it a necessity, having your call center work remotely made a lot of sense. After all, can’t we take phone calls from basically anywhere at any time?
You might not realize it, but you already might have a workforce management system in place if you run a business. But the question is — are you using it effectively?
Experts have long been predicting automation, artificial intelligence, and remote work as the future of businesses. While the former two are still taking baby steps, outsourcing has proliferated significantly over the last two decades.
Businesses that want to achieve moonshot goals first have to change their fundamentals. They first have to become different by design with a laser focus on reimagining their people, technology, and leadership.
United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
