Back Office Support

Focus your internal resources on what you do best – growing your business! We handle a wide array of back-office tasks from data entry, exception handling, leakage management, complaints resolution, and more.

3

Seamless, Quality Driven Delivery

Design a strategy that uses our global network of contact centers based on your onshore, nearshore, and offshore needs and specific demands for back-office operations. Our back-office services give you everything required to optimize business solutions, streamline processes, or migrate lower yield business functions.

ContactPoint 360 - Global Network
ContactPoint 360 - Global Network

Seamless, Quality Driven Delivery

Design a strategy that uses our global network of contact centers based on your onshore, nearshore, and offshore needs and specific demands for back-office operations. Our back-office services give you everything required to optimize business solutions, streamline processes, or migrate lower yield business functions.

ContactPoint 360 - Request a Quote

Diverse Array of Back-Office Services

Our expertise covers billing, collections, chargebacks, fraud prevention, order management, case management, content moderation, claims, administrative services, database management, and more based on your specific industry needs. Our elite agent network is always available 24/7, 365 days a year, to help your business optimize costs and improve operational efficiency.

Tailor-made Solutions

Each company faces unique back-office challenges. Get a robust, highly organized support network, tailor-made for your business. Decrease your average handle time and ensure your back-office runs smoothly with our customized solutions that use an optimal mix of smart automation and human intervention.

ContactPoint 360 - Back Office
ContactPoint 360 - Back Office

Tailor-made Solutions

Each company faces unique back-office challenges. Get a robust, highly organized support network, tailor-made for your business. Decrease your average handle time and ensure your back-office runs smoothly with our customized solutions that use an optimal mix of smart automation and human intervention.

Talk To Us

About  Us

Our Story

Careers

Contact Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Sales
Customer Care
Retention
Collections
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub

Technology

Big Data & Advanced Analytics

Consulting & Strategy

CX Consulting
Solution Design

Technology

Big Data & Advanced Analytics

Consulting & Strategy

CX Consulting
Solution Design

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Resources

Resource Center

Insights

Videos

Infographics

News