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Utility Call Center for Proactive Service Coordination Industries

Optimize metering, outage handling, and improve CX with specialized utilities call center outsourcing.

Industries

99% accuracy in utility invoicing and payment processing

Industries

Adherence to ISO, SOC, and PCI DSS regulations

Industries

Omnichannel CX solutions for efficient customer handling

Industries

24/7 assistance for billing, outage, and service inquiries

Accelerate your CX with ContactPoint360

heading-icon Enriching Every Experience as Leading Utility Call Center

50%

Field Operations Cost Savings

Industries

Optimized processes to reduce costs

99%

Service Availability Support

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Reliable 24/7 service with minimal downtime

65%

Faster Outage Resolutions

Industries

Quick restoration using advanced technology

99%

Bill Invoice Accuracy

Industries

Automated billing for precise invoicing

100%

Regulatory Compliance

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Full adherence to industry standards

utility call center
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Operational Excellence with Customer-Centric Utility Call Center

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AI-driven analytics to prevent infrastructure failures and maximize service availability.

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Enhanced fraud detection with data-driven anomalies identification in consumption patterns.

Charge Up Your CX with Our Utility Call Center

Deliver superior customer support, streamline field operations, and enhance business resilience with our compliant utility call center services.

33%

Drop In Average Handle Time

100%

Quality Score Achieved

$230K

Saved For Our Client

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

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Industries

Improved Client Interactions with Utilities Call Center Outsourcing

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Sustainable utility call center support to promote renewable energy integration with specialized consumer programs.

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Maximize availability with our proactive disaster management and emergency utility call center services.

energy call center outsourcing
utility call center outsourcing

Expertise, Efficiency & Innovation with Our Utility Call Center Outsourcing

14+ Years in Utilities Support

Our specialized utility call center services help you meet business challenges, ensuring seamless operations and 99% customer satisfaction.

Utility Regulatory Compliance

We ensure 100% compliance with energy and utility sector regulations, helping businesses avoid penalties while maintaining industry trust.

Efficient Issue Resolution

Our energy call center quickly addresses all issues to minimize disruptions, and deliver timely resolutions with 100% accuracy to each customer.

Tech-Driven Utility Solutions

Utilizing cutting-edge AI models, we optimize your energy and utility operations and enhance operational efficiency for the competitive landscape.

less then 30 sec Hold Time

Our utility industry call center solutions focus on cutting call hold times, improving response efficiency and optimizing customer experience by 90%.

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

Industries
Industries

heading-icon Explore Our Comprehensive Service Toolbox for Your Business heading-icon

Industries
Industries

heading-icon Real Results, Real Voices: Hear from Our Clients heading-icon

utilities call center outsourcing

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

Supercharge Your CX Operations with
Our 24/7 Utility Call Center

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heading-icon Why choose ContactPoint360?

Industry Expertise
Leverage the deep expertise of our energy and utilities call center staff to effectively handle your client inquiries.
Compliance and Regulations
Prioritize compliance and regulations to ensure a secure and reliable platform.
Efficient Issue Resolution
Employ advanced technologies with swift problem-solving capabilities to resolve issues in a timely manner.
Technology & Innovation
Enhance customer experience, resilience, and efficiency through automation with our call center services.
Avoid Long Hold Times
Keep your clients happy with minimal hold times and 24/7 services.
Industries
Industries

heading-icon Frequently Asked Questions heading-icon

How utility call center outsourcing improved field operations?
Utility call centers use AI-driven workforce management solutions and strategies, that enables efficient dispatching, and monitoring for field service execution.
How BPO service provider enhance customer satisfaction?
Utility call centers provide quick resolutions with 100% accuracy, 24/7 omnichannel and multilingual support for metering, billing, and other utility operations. All this contributes to achieve 98% CSAT.
Which technologies are utilized by utility call center service providers?

Utility call center utilize the following technologies:

  • Artificial intelligence
  • Speech analytics
  • AI-driven automation
  • Information systems (CRM, and ERP)
  • Workforce management solutions and more
How utility BPO help with regulatory compliance?
Utility industry call centers adhere to all the regulations and federal laws. Whether the regulation is about data security, service quality, or any other purpose, utility BPO providers comply to all.
What data security measures are used by utility industry call center?
A utility industry call center uses multiple data security mechanisms, such as encryption, multi-factor authentication, network security, IDS and IPS systems, and more.
How you ensure billing accuracy in utility BPO services?
With the help of 14+ years of experience, fraud detection, and precise invoicing procedure, we ensure there’s no revenue leakage in your utility business operations.