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Outsource Your Call Center in the Philippines

Take an advantage of offshore call center services with Filipino talent

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Maximize Your CX Capabilities with Philippines-based Call Center Outsourcing

Ranked one of the best in English proficiency

Experience unparalleled service with AI and tech

Providing holistic, strategic, and experience-oriented customer support

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Philippines Call Center: Add Filipino Flair to CX Through Outsourcing

The Philippines is known for its highly skilled workforce and cost-effective solutions. Philippines call centers are great in customer care because of their strong cultural affinity to Western markets.

Contact centers in Cebu have up-to-date technology on board that ensures smooth communication between clients and the attendants handling their concerns efficiently. Outsource call center to Philippines for high-quality service, lower costs, and happy customers. Consider call center outsourcing in Philippines, today!

heading-icon Our Certifications and Evidence of Excellence heading-icon

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7.5

mins of average handling time

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86%

of first call resolution rate

0.97%

of unmatched low attrition

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30

days of learning curve

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Amplify Your Customer Experience with Filipino Call Center

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Provide 360° Customer Satisfaction with ContactPoint360

Established Excellence in Cebu
Leading Customer Satisfaction
Award-Winning Performance
Adherence to High Standards

Established Excellence in Cebu

Since Aug 2020, our ContactPoint360 site in Cebu has established itself as a cornerstone of excellence in customer service outsourcing. With a robust team of expert agents, we have built a reputation for reliability, efficiency, and customer-centric solutions.

Leading Customer Satisfaction

We prioritize resolving customer issues promptly and effectively, achieving an outstanding 86.03% FCR Rate. This dedication ensures that our clients receive unparalleled service quality and customer care.

Award-Winning Performance

We are proud recipients of global recognition, consistently ranked as the #1 ContactPoint360 Delivery Center worldwide. This distinction underscores our leadership in delivering exceptional service and operational excellence. Additionally, our standout support to a US based leading online delivery partner’s operations have helped us earn prestigious awards, highlighting our innovative approach and impactful contributions.

Adherence to High Standards

At our Cebu site, we adhere to stringent industry standards, including PCI DSS 4.0, HIPAA, SOC2, GDPR, and ISO 27001. These certifications ensure that sensitive customer data is handled securely and confidentially. With a remarkably low attrition rate of 0.97%, we maintain a stable and highly skilled workforce, enabling us to consistently meet and exceed client expectations.

Achieve Business Excellence with Call Center Services in Philippines

Customer Care

Get prompt and efficient resolution of customer inquiries with our dedicated customer care services.

Customer Retention

Increase customer engagement, reduce churn, and drive brand loyalty with our strategic customer retention services.

Accounts Receivable Management

Improve cash flow while minimizing financial risk with accounts receivable management services.

Back Office Support

Whether it’s data entry, administrative tasks, or back-office support services, our support team will help you streamline your business operations.

Multilingual Support

Proficient in English and Filipino, our CX agents are skilled in various languages, providing seamless support and communication to international clients.

Technical Support

From troubleshooting and installation assistance to product demonstration, our technical support will provide timely solutions, uplifting customer satisfaction.

Contact Center Solutions

Transform your customer engagement by managing a high volume of incoming and outgoing calls, ensuring positive brand interaction with your customers.

Vibrant Vibes at ContactPoint360

call center outsourcing philippines

Discover a New Horizon with Philippines-based Call Center

Cost-Efficiency

Get the benefit of our Philippines call center services and achieve lower labor costs while saving substantial amount for your business.

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01

Access to a large pool of qualified talent

Our contact center in Cebu boasts a large and well-educated workforce with strong English language proficiency, ensuring skilled customer service representatives.

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02

Cultural alignment and customer understanding

Making the Philippines ideal for customer service with a strong blend of patience and a customer-centric approach.

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03
Other Location: USA
Experience USA’s Call Center’s Synergy, Dedicated Teams, Customer Engagement.

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Other Location: Canada
Toronto Call Center Offers World-class Service, Advanced Technology.

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Other Location: Mexico
Mexico City Call Center Delivers Efficiency, Customer Satisfaction.

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Other Location: Colombia
Discover Bogota Call Center’s Skilled Professionals, Advanced Technology Solutions.

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Other Location: Jamaica
Jamaica Call Center Blends Vibrant Culture, Skilled Agents, Cutting-edge Technology.

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Other Location: India
India Call Center Provides Strategic Advantage, Optimized Customer Interactions.

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Other Location: Egypt
Egypt Call Center Excels with Skilled Workforce, Modern Infrastructure, Customer Service.

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heading-icon FAQs on Call Center Outsourcing in Philippines heading-icon

Why is the Philippines known for call center?

The Philippines is known for its skilled, English-speaking workforce, cultural affinity with the West, and cost-effective solutions, making it a global call center hub.

How big is the call center industry in the Philippines?
Philippines BPO market is expected to reach $620 million in 2023. It’s a half a billion-dollar industry with thousands of employees employed each year.
Can Philippine call centers handle 24/7 support?

Yes, Philippine call centers are known for their 24/7 support capabilities, ensuring seamless service for clients across different time zones.

How can I ensure data security and confidentiality when outsourcing to a Philippines call center?

Ensure data security by selecting a provider with ISO certifications, robust security protocols, and compliance with international data protection standards in the Philippines call center industry.

Is the Philippines the call center capital of the world?

Certainly, the reason being, the Philippines has many English-speaking workforce and a strong industry presence.

Why do USA companies choose to outsource customer service to the Philippines?

Cost saving is the primary reason for U.S. companies to outsource to Philippines call centers. Followed by a large pool of skilled agents, cultural compatibility, and the ability to provide 24/7 support.

How do you choose the right Philippines call center outsourcing service provider?

Industry reputation, agent proficiency, and technological capabilities are some of elements to consider before choosing a call center outsourcing service partner.

How can I measure the performance and quality of services in Philippines call center outsourcing?

Measure performance through key performance indicators (KPIs), client feedback, service level agreements (SLAs), and regular performance assessments to ensure quality in Philippines call center outsourcing.