Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Transforming Industries with Tailored Solutions and Support

At ContactPoint360, we specialize in delivery exceptional call center services across each niche, optimizing operational efficiency, maximizing customer satisfaction, reducing costs, and driving growth with perfect blend of human expertise and technology.

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Industries We Serve

Tailored, Precise, and Affordable Support for Every Industry

Energy & Utility

Empowering energy providers with seamless support for billing, outages, and customer service operations.

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Healthcare

Complying with HIPAA standards, providing telehealth support, and seamlessly maintaining caregiver, and patient communication.

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Travel & Hospitality

Enhancing travel and hospitality services with exceptional guest support available 24/7 for a seamless experience.

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Government

Optimizing public service operations through efficient citizen engagement and case management solutions for agencies.

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Insurance

Transforming insurance operations by offering efficient claims processing, agent management, and exceptional telemarketing.

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Finance Services

Securing financial services with trusted support for debt recovery, asset management, and PCI DSS compliance.

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Retail

Boosting retail performance with enhanced customer service, order management, and operational efficiency.

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Ecommerce

Empowering eCommerce businesses by providing order tracking, inquiries, and customer support to drive sales.

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Technology

Supporting innovation by delivering full-stack technical assistance and IT support for growing technology companies.

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Telecom

Enabling seamless telecom support by offering billing assistance, tech support, and customer care solutions.

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Real Estate

Maximizing real estate success through lead generation, appointment scheduling, and customer relationship management.

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Gaming

Enhancing gaming experiences with expert account management, technical support, and customer service solutions.

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Transportation & Logistics

Optimizing logistics operations by providing 24/7 freight management, customer inquiries, and support services.

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Certified Trust: Our Commitment to Excellence

multilingual call center outsourcing

How ContactPoint360 Expands Across 11+ Industries

Industry-Specific Expertise

With 14+ years of experience, we understand unique challenges of each industry and provide effective solutions that directly address your industry’s specific requirements.

Scalable and Flexible Solutions

Our solutions grow with you, from managing seasonal spikes to continuously supporting your business after hours without compromising quality, availability and reliability.

Dedicated and Trained Teams

We have dedicated teams, trained for every industry’s need, who are committed to deliver excellence with their quick, accurate, and data-driven results.

Innovative Technology and Tools

ContactPoint360 leverages every new-age technology available, from Gen AI, speech analytics to advanced automation to ensure superior results and seamless experience.

Cost-Effective Operations

We offer competitive services at the most affordable price, that ensures you remarkable ROI, best possible customer experience and operational efficiency.

heading-icon Real Results, Real Voices: Hear from Our Clients heading-icon

telecom bpo services

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

Lead the Way, Every Single Day
with ContactPoint360 Industry-Specific Services

Drive growth, efficiency, and customer satisfaction altogether with tailored contact solutions, unique to your industry.
Take the first step towards optimizing customer engagement and ROI with ContactPoint360
and excel every potential business operation.

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