United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
Assured Assistance 24/7
with Our Outsourced Technical Support
Hire our skilled and experienced staff expert in handling your service or product with ease, providing seamless technical support. Whether you encounter simple or complex issues, our outsourced technical support team is always here to assist you.
Crafting Future Experiences into Customer Delight Hubs
Average Quality Score
Average Resolution Time
50%
Savings on Operational Cost
Average CSAT Score
Average NPS Score
Our Certifications and Evidence of Excellence
Focus on Customers not Complexities: Outsource Tech Support with ContactPoint360
Solving Critical Touchpoints
At ContactPoint360, we bridge the critical gap between you and your clients with our technical support call center services, transforming outreach support calls into relationship building.
Highly Trained Tech Support Associates
Access the experience and knowledge of 1400 highly trained associates ready to deliver end-to-end technical support services as per your requirements.
Customer-Focused Approach
Discover fast and effective resolutions to IT issues while maintaining a customer-focused approach, contributing to an authentic and connected customer experience.
In-House Software Development Team
Leverage our tech support domain expertise and the experience of our software development team to receive uninterrupted tier 3 and tier 4 support.
Tech Support that Excels and Drives Growth with Our Expert Outsourced IT Services.
Application Support Services
Avail comprehensive technical customer care solution with seamless operation and optimal performance for your system.
Remote IT Monitoring Services
Manage your IT infrastructure with optimum uptime and quick resolution time that too from a remote location with our remote monitoring and management services.
Cloud Computing Support Services
Get cloud computing support services based on your dynamic business requirements, ensuring seamless migration and consistent optimization.
IT Quality Assurance Services
Improve the security, reliability and performance of your IT systems with our quality IT assurance services.
IT Troubleshooting Services
Software Installation Services
Leverage the knowledge of our skilled technicians while ensuring seamless setup and configuration and take advantage of new tools effectively.
Discover Unmatched Tech Support Capabilities
with ContactPoint360’s Features
Advanced Support Through Highly Trained CX Professionals
Support with a Human Touch
In-House Software Development Team
Technical Experts to Ace Your CX Game!
Highly trained technical professionals work to squeeze out solutions for the most technical glitches. We offer seamless technical support from provisioning, patch management services, desktop services, or consumer-based product support. Our experts are trained to employ strategies like;
Flawless IT support
Complex troubleshooting with ease
Tier 1 and 2 technical support
Sustainable solutions for repeated issues
Customer feedback for better service
Don’t let customer support challenges hold your business back.
Finesse your strengths while our outsourced support team empowers excellence!
FAQs on Technical Support Outsourcing 
What is outsourced technical support?
What happens if my company significantly changes software with an update?
ContactPoint360 adapts swiftly to software updates. Our tech support team stays informed about the latest advancements, ensuring a seamless transition for your company. We provide guidance, troubleshoot issues and offer comprehensive support during and after software updates.
How does ContactPoint360 ensure the security of our IT systems and data?
ContactPoint360 prioritizes the security of your IT systems and data. We implement robust security measures, including encryption, access controls and compliance with data protection regulations. Our focus is on maintaining the integrity and confidentiality of your sensitive information.
Why would a company outsource their technical support?
Companies outsource technical support to benefit from cost savings, access specialized expertise, enhance scalability and ensure round-the-clock support. Outsourcing allows businesses to focus on their core competencies while relying on skilled professionals for technical assistance.
How does the outsourced tech support team fit in with the in-house development team?
Our outsourced tech support team collaborates closely with your in-house development team. We align our efforts to support your company’s goals, contributing technical expertise and enhancing the overall efficiency of your IT operations.