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Call Center Services in India

Elevate your business with exceptional CX services from our highly skilled agents in the vibrant and dynamic hub of innovation!

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Maximize Your CX Capabilities with India’s Call Center Outsourcing

Accelerating growth with a skilled workforce

Drive employee motivation and productivity by infusing a wellbeing culture

Ensure optimized operations with superior client outcomes

Locations
inbound call center india
Locations

India: Accelerate and Achieve Your CX Goals by Outsourcing to Our Call Center!

point-iconConsistently delivering exceptional results by surpassing client SLAs week after week

point-iconClients’ express gratitude for our excellence in delivering high-quality solutions and outstanding relations

point-iconHighly skilled and professionally trained CX agents to set your business up for success

point-iconDelivering high-quality solutions to uplift client experience

heading-icon Our Certifications and Evidence of Excellence heading-icon

outsourcing customer service to india

86%

Agent productivity to capacity ratio

call center services in india

92%

First call resolution rate

0.89%

Attrition rate reflects a nurturing work environment

call center services india

4.54/5

Customer Satisfaction Score of the center

call centre services india

3

Weeks of ramp up time

Maximize Returns: Drive Business Success by Outsourcing to Our Call Center in India

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Provide 360° Customer Satisfaction with ContactPoint360

Established Excellence in India
Leading Customer Satisfaction
Award-Winning Performance
Adherence to High Standards

Established Excellence in India

Since its inception, our ContactPoint360 site in India has established itself as a premier hub for customer service outsourcing. With a dedicated team of expert agents, we’ve garnered a reputation for exceptional service delivery and client satisfaction.

Leading Customer Satisfaction

We prioritize customer satisfaction with an impressive 91.85% FCR Rate. This commitment ensures that our clients consistently receive high-quality support and resolution to their queries.

Award-Winning Performance

Recognized globally, our India site stands out as a top-performing ContactPoint360 Delivery Center. Our strategic support to major US-based tech firms has earned us accolades for operational excellence and innovation in customer service solutions.

Adherence to High Standards

At our India site, we adhere to rigorous industry standards such as PCI DSS, HIPAA, SOC2, GDPR, and ISO 27001. This ensures robust data security and confidentiality. With a minimal attrition rate and a highly efficient workforce, we maintain our commitment to delivering superior service and meeting client expectations consistently.

Amplify Your Support Experience by Outsourcing Customer Service to India

Outbound Call Center Services

Increase sales, collections, surveys, and raise funds for your business with our professional outbound call center services in India.

Inbound Call Center Services

Improve your brand’s trust and loyalty and connect with high value businesses while maximizing upsell opportunity with inbound call center in India.

Omnichannel Support Services

Deliver a unified customer experience across voice, chat, email, and social media with our comprehensive omnichannel support services.

 

Workforce Management Services

Optimize your team’s efficiency and productivity with ContactPoint360’s workforce management services and deploy the best resources at the right time.

Software Development

Robust and secure custom software development solution catering to your business requirements.

RPA Support Services

Automate repetitive, mundane and time-consuming tasks with our Robotic Process Automation (RPA) support services.

Vibrant Vibes at ContactPoint360

call center outsourcing india

Discover a 360 Degree Approach to Customer Satisfaction with ContactPoint360

Cost Advantages

By outsourcing call center services in India, you can obtain great services while saving money.

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01

Sophisticated Technology

Access quality services with best-in-class technology, infrastructure and software with our call center in India.

 

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02

Round-clock Support

Providing round-the-clock support is a challenge, we solve this challenge by offering 24/7 support across the globe to reap the business benefits.

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03

Endless Opportunity to Scale Business

Business outcomes aren’t guaranteed, however, with India’s skillful resources, be worry-free about results and reach new heights.

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03
Other Location: USA
Experience USA’s call center’s synergy, dedicated teams, customer engagement.

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Other Location: Canada
Toronto call center offers world-class service, advanced technology.

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Other Location: Mexico
Mexico City call center delivers efficiency, customer satisfaction.

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Other Location: Colombia
Discover Bogota call center’s skilled professionals, advanced technology solutions.

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Other Location: Jamaica
Jamaica Call center blends vibrant culture, skilled agents, cutting-edge technology.

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Other Location: Philippines
Philippines call center delivers exceptional service, proficient workforce and advanced technology.

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Other Location: Egypt
Outsource to ContactPoint360’s Call Center in Egypt

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heading-icon FAQs on Call Center Outsourcing in India heading-icon

Why most of the companies are outsourcing customer service to India?
Companies outsource customer service to India due to its vast English-speaking talent pool, cost-effectiveness, cultural compatibility, and proven track record in delivering quality services.
How much does call center outsourcing India cost?
Call center outsourcing in India is cost-effective, with lower operational and labor costs, making it a desirable option for companies looking to save costs without compromising on call center services.
What is the cost advantage of call center outsourcing India?
The competitive hourly rates make outsourcing to India cost effective, that provides significant advantage to Western countries while maintaining high service standards.
Why is BPO so successful in India?
India’s BPO success is known to its educated, English-speaking workforce, competitive costs, quality customer service delivery, and a robust outsourcing ecosystem supporting different business processes.
What types of call center services can be outsourced to India?
Technical support services, telemarketing services, IT helpdesk services, lead generations are some of the services which can be easily outsourced to India.
What kind of infrastructure and technology can I expect from Indian call centers?
Indian call centers have advanced infrastructure and technology, including state-of-the-art facilities, robust IT systems, AI-driven solutions, and adherence to global standards for seamless service delivery.