Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

Experience Cost-Effective Scalability with Our Insurance BPO Services

Ensuring excellence and superior CX with ContactPoint360

point-icon100% assurance to keep policy, customer and other data secure and safe

point-iconBe certain of your customer data with PCI, SOC-I, II, and ISO/IEC 27001:2022 ISMS certifications

point-iconEnabling significant cost savings through near-shore and offshore delivery models

point-iconWell-versed agents with in-depth understanding of insurance industry standards
Accelerate your CX workforce with ContactPoint360

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95%

Average Quality Score

91%

First Call Resolution (FCR)

50%

Savings on Operational Cost

4.7/5

Average CSAT Score

30+

Fluent Languages

Industries
Industries
Our Client's Happy Customers
ContactPoint360's Insurance BPO Service Agents

Benefit from Cost Savings, Security, and Exceptional Support with ContactPoint360’s Insurance BPO Services

Cost-Efficient Operations

Get value-centric service and competitive pricing with Contactpoint360’s insurance BPO services.

Scalable and Flexible Support

Flexible and dynamic support to scale according to your insurance business needs.

Industry-Specific Expertise

Expert team members with deep understanding of the insurance sector.

Enhanced Customer Satisfaction

Proven customer satisfaction track record with efficient compliant resolution.

Advanced Security Measures

Implementing robust security measures that comply with industry regulations.

Cutting-Edge Technology Integration

Using robust technologies for efficient operations.

Streamlined Processes

Optimization strategies to improve overall operational efficiency.

24/7 Customer Support

Round-the-clock availability to cater to a global audience.

Strategic Partnership

Establish a collaborative and strategic partnership according to your business needs.

Achieve Cost-Effective Scalability With Insurance BPO Services

Improve your insurance operations with our BPO services to give scalability to your business without breaking the bank.

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

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Customer Connecting with Our Insurance Contact Center
Industries

Insurance BPO Outsourcing: Expertise Across Every Touchpoint

Whether policy purchases or claims processing, our insurance customer experience spans diverse interactions, helping to increase customer experience. Deliver profits, automation and efficiency by applying a comprehensive ecosystem approach. Create a seamless customer journey across multiple touchpoints including mobile, call center, web, marketing and social media.
point-icon Building trust with a client-centric focus that enables a positive customer journey
point-iconExtending CX strategies across diverse customer interactions for a seamless experience
point-iconMeeting the evolving expectations of tech-savvy clients

heading-icon Certified Trust: Our Commitment to Excellence heading-icon

Industries
Industries

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Industries
Industries

heading-icon Real Results, Real Voices: Hear from Our Clients heading-icon

Happy Client After Outsourcing Insurance Call Center Operations

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

heading-icon Frequently Asked Questions heading-icon

Industries
What type of insurance services can be outsourced to insurance BPO companies?
Policy administration, claims processing, underwriting support, customer services and data entry management can all be outsourced to insurance BPO service providers.
How to choose the perfect insurance BPO provider?
Assessing the perfect insurance BPO provider involves considering parameters such as experience, expertise, technology, security, scalability and compliance with regulations.
What are the cost benefits of outsourcing insurance BPO services?
Outsourcing insurance BPO services provides an opportunity to save on labor costs and infrastructure cost reduction is another factor to consider.
How do insurance BPO services improve efficiency?

Generally, insurance BPO services apply automation to handle time-consuming and routine tasks. Additionally, they allow insurance companies to focus on their core business, tapping into skilled professionals and reducing turnaround time.

Infusing Technology Solutions to
Help Scale Your Insurance Business

Simplify All Your Insurance Operations with ContactPoint360’s Insurance BPO Services

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