Master the art of exceptional CX

Dive into our research, insights, and real-world client success stories, crafted to help you navigate the evolving landscape of customer experience and unlock greater value faster.

Recent Blogs

Enhancing Operational Efficiency: The Impact of Outsourcing Government Services

Oct 12, 2023 | Business Process Management

Governments have turned to outsourcing as a way of accessing external expertise and delivering services more cost-effectively, as rightly documented in a report by the Organization for Economic Cooperation and Development (OECD).

Today’s Healthcare Transformation: Backoffice Support Services at the Forefront

Oct 11, 2023 | Contact Center

Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.

Healthcare Beyond Daylight: Delivering Care with a 24/7 Medical Contact Center

Oct 3, 2023 | Contact Center

Considering that 81% of patients are dissatisfied with the healthcare experience received, it’s time to renew the best practices in this highly experience-driven and consumer-centric ecosystem.

How to Ensure a Successful Customer Experience Transformation

Jun 10, 2020 | Business Process Management, Customer Experience

Customer experience or CX is a critical area of differentiator for a business. Find out 6 key aspects you need to focus on for a successful CX transformation.

5 Ways to Lower Agent Attrition at Your Contact Center

Jun 5, 2020 | Business Process Management

The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.

5 Types of Contact Center Analytics You Should Know

Jun 3, 2020 | Business Process Management

Customer experience is not just a solution, but an entire journey. Top-performing organizations have a clear vision of the roadmap by optimizing the major KPIs like quality score, rate of contact resolution, and average time to handle.

Contact Center Automation: Tools and Trends for the Decade

May 28, 2020 | Business Process Management

In this blog, we will explore the latest contact center automation trends and tools that are likely to shape the industry in the coming decade.

25 Tools To Help You Boost Your Work From Home Productivity

May 26, 2020 | Work At Home

Research says that work from home professionals are 13% more productive than their office-going counterparts. Here are 25 tools to help you boost productivity.

How AI and Speech Analytics Can Improve Customer Experience

May 22, 2020 | Business Process Management

The power of AI and speech analytics means more efficient call center processes and happier customers. Find out how these new technologies can be integrated into your business.

The Art & Science of Collections

May 20, 2020 | Accounts Receivable Management

Collections calls are a sensitive exchange for both the representative and the customer. The right approach and tools can facilitate more comfortable interactions.