Good customer experience is a key factor that fosters loyalty and generates higher revenue. Likewise, call center KPIs influence satisfaction and caller experience simultaneously.
For companies headquartered in North America and beyond, Toronto is one of the best possible options for outsourcing. The Global Liveability Index ranks the area as one of the world’s most livable cities. Culturally vibrant and diverse, Toronto has something for almost everybody. Plus, according to a 2019 report, it’s the sixth safest city in the world.
The Philippines is one of the best countries for outsourcing, and the Cebu region is an attractive choice for call center operations. Businesses in this region can engage with an educated local workforce, participate in an expanding economy, and enjoy an attractive global currency exchange rate.
As one of the best countries for outsourcing, the Bogotá, Colombia region offers
companies an exciting opportunity to take advantage of a booming economy, a
dedicated, well-educated workforce, and an attractive USD exchange rate.
Do you think Work-at-Home (WAH) just means sending your Agent home with a laptop? Doing it right involves changing every aspect of your contact center. Six months after March’s “Great Migration”, do any of the following challenges apply to your team?
During a crisis, it is crucial to keep your contact center running, if customers don’t receive adequate support during this time,your business will struggle to retain them, and it can harm profits long after the crisis is over.
Companies need to implement work from home solutions to prevent costly and negligible HIPAA violations. According to HIPAA regulations, there are several requirements and guidelines that organizations must meet to ensure HIPAA compliance when working with PHI.
While it is challenging to enforce PCI compliance on home workers, it is not impossible. The most effective way to ensure that remote workers meet the strict requirements of PCI is to make use of professional work from home solutions as an alternative to the cleanroom technique.
Making sure you have the right amount of staff at your contact center is a more significant undertaking than some might imagine.
Even before COVID-19 made it a necessity, having your call center work remotely made a lot of sense. After all, can’t we take phone calls from basically anywhere at any time?
You might not realize it, but you already might have a workforce management system in place if you run a business. But the question is — are you using it effectively?
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