United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
Unprecedented times. Social distancing, enhanced healthcare protocols, school closures, travel bans, offices shut down. We are all in this together, and we are all impacted in one way or another. All of this is very unsettling and nerve wracking, and we must all do our best to remain composed and to help others whenever we can.
It has been said that; hard times build character. Challenges bring people together and shine a light on what we have in common while our differences seem to fade back into the shadows. Times like these can bring out the best in people. To be resilient and agile is what keeps us all going, our spirits, our economies, our families.
The Only Thing Constant is Change.
Occasionally, progress, innovation, and new perspectives arise out of a crisis. Things happen in life that cause people and companies to shift opinions and approaches fundamentally. Many traditional companies have been skeptical about work from home solutions, while others embraced the benefits well before the current Pandemic. Under these difficult circumstances, the benefits of work from home programs are becoming more apparent, and more companies will be open to this way of working even after the current critical need subsides.
Protecting our people and keeping the economy moving.
Our approach to the Secure Remote Worker requirements addresses health concerns, company morale, business continuity, cybersecurity, and helps protect those nearest and dearest to us.
As a forward-thinking organization, ContactPoint 360 built and secured a Secure Remote Worker program well ahead of the curve. Deploying Work from Home solutions seems to be one-way companies are opening their minds and reevaluating approach given current circumstances.
As a service company, we are here to help. That’s what we do for a living, in both good times and bad. Our Secure Remote Worker solutions allow for our employees that typically perform CX functions in the office environment to work from home in a safe and compliant manner.
To all those reading the communique, We wish you and yours good health and safety during this unprecedented challenge.
If we can be of assistance, please let us know. We stand ready to assist you in any way we can.
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Perspectives from GTACC 2020 – Leading a Remote Workforce
This year may have taken us all apart physically, but it has brought us all much closer together. The most important thing we have all done during this pandemic is to build stronger connections – with family, friends, and colleagues. Isolations encouraged us all to double down on reaching out, and that is exactly what is helping us power through this continuing crisis.
The Hidden Expertise Needed to Successfully Run a Work at Home (WAH) Contact Center
Do you think Work-at-Home (WAH) just means sending your Agent home with a laptop? Doing it right involves changing every aspect of your contact center. Six months after March’s “Great Migration”, do any of the following challenges apply to your team?
Can Work at Home Solutions Make Customer Experience Management Disaster-Proof?
Organizations will be feeling the financial impact of the 2020 coronavirus pandemic for years to come. Seemingly overnight, consumer behavior shifted and large swaths of the retail landscape closed shop. Perhaps most significantly, a considerable portion of the world’s office workers made an abrupt switch to work from home solutions.
