Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt

ContactPoint360
Representing the Next-Gen CX

We improve customer interactions through solving problems & crafting memorable experiences for growth.

About us

Our Mission

Data. Growth. Opportunities.

Deliver excellent customer support by implementing a data-driven approach aimed at fostering business growth and creating opportunities to collaborate and thrive with clients, employees, communities, and key company leaders.

Our Vision

Revolution. Transformation. Innovation.

Position ContactPoint360 as the premier outsourcing company offering CX, EX, and AI solutions. Our aim is to transform ContactPoint360 into the most sought-after tech-enabled outsourcing company. Through excellence and innovation, we strive to revolutionize CX industry standards and exceed client expectations.

About us

Introducing Next-Gen CX Services

Over 16+ years of our customer experience, BPO, technology, and consulting experience, we endeavor to deliver result-centric customer care services across industries. Whether it’s the tech, telecom, healthcare, or travel and hospitality industry, we excel in providing exceptional CX services through an outcome-focused and customer-centric approach.

16+

Years of Experience

09+

Contact Centers Worldwide

50%

Savings on
Operational Cost

4.7/5

Average CSAT Score

Stay on the Move with ContactPoint360!

At ContactPoint360, we ensure you stay ahead with our comprehensive customer retention services. Our approach revolves around understanding customer behavior, recognizing purchase cycles, and managing customer interactions. Our core focus areas include:

Predictive analytics

We segment customers into different categories according to their needs to notice problem patterns and give better predictions.

Speech Analytics

With AI’s help we analyze customer calls to decode their emotions for better support & more customized solutions.

Customer journey maps

Using advanced tools, we analyze customer behavior, track their purchase cycles, & enhance interactions.

Consulting services

Sustainable and futuristic strategies are provided by our CX consultants, who all have 40 years of combined Fortune 500 consulting experience.

heading-icon Our Certifications and Evidence of Excellence heading-icon

Our Global Presence

Toronto, Canada

1880 O’Connor Dr
Toronto, ON M4A 1W9

Texas, USA

ContactPoint360 LLC, 807 S Jackson Rd Pharr, TX – 78577 USA

Bogotá, Colombia

Porto 100 Building
Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia

Bengaluru, India

A/6, opposite Sapna book house,
KHB Colony, Koramangala 5th block, Bengaluru, Karnataka – 560095 India

Monterrey, Mexico

Av. José Vasconcelos 130 OTE
Santa Engracia San Pedro Garza García NL C.P. 66267 Santa Engracia

Cairo, Egypt

El Naser street Maadi, Technology park, P2 building Cairo, Egypt

Cebu, Philippines

11th floor Skyrise 4B, Cebu
IT Park, Apas, Cebu City, 6000

Montego Bay, Jamaica

13 Crane Boulevard, Fairview Drive, Montego Bay, Jamaica

Why Do CPians Love Us?

Discover the unique benefits and opportunities that make CPians passionate about their work.

Appraising the Talent

  • Lucrative PayScale
  • Employee Referral Bonus
  • Leave Encashment
  • Skill

Skilled Leaders

  • Training Reimbursement
  • Adapting the Learning Culture
  • Rebuild Skills

Opportunity to Work with Clients

  • Cross-Culture Work Ambiance
  • Enhanced Skills and Productivity
  • Multiple Global Opportunities
  • Medical Coverage

Health Tests

  • Yoga
  • Dental Check-Ups

Our Certifications

Using the latest technologies, ContactPoint360 has developed unparalleled applications across industry verticals.

ContactPoint360 Can Be a Great Workplace for You

Make The Most of Your Potential with ContactPoint360’s Innovation-First Work Environment

5 days a week

Enjoy a balanced work-life schedule at ContactPoint360.

Referral program

Earn impressive rewards by referring friends to ContactPoint360.

Flexible timings

We value work hours that fit your lifestyle.

Infrastructure

State-of-the-art facilities and equipment across geographies.

Collaborations

Team up for innovative solutions to drive excellence.

Birthday leave

Celebrate your special day off the way you want.

Founder’s Speech

Our Story Began with a Simple Idea…!

“From the inception of ContactPoint360, our unwavering commitment has been clear: prioritize our people first, and success in service and sales excellence will naturally follow.”

Asad Mirza

Founder and CEO of ContactPoint360

Celebrating Diversity at ContactPoint360

Talented, Qualified, and Experienced

Become part of a culture that prioritizes happiness and values every team member
Join Us

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Accelerate your business results with our
customer experience solutions

Make your business thrive with our advanced CX solutions