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Outsource Your Call Center in Colombia

Catalyze your CX business growth to next level with our immersive Call Centre in Colombia!

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Maximize Your CX Capabilities with Colombia’s Call Center Outsourcing

Get an added advantage with our bilingual team proficient in Spanish and English

Communicate with North American market without worrying about time zone

Tap into Colombia's strong service culture for top outsourcing solutions

Locations
call center barranquilla
Locations

Boost CX Efficiency with Colombia’s Skilled Outsourcing Workforce

point-iconBoasting Colombia’s highly skilled workforce fluent in English and Spanish

point-iconApplying stringent security protocols and compliance

point-iconAwarded top outsourcing destination according to offshore BPO confidence index

point-iconLeverage of the benefits of our smart CX agents and AI technology

point-iconObtain best in class nearshore outsourcing service

heading-icon Our Certifications and Evidence of Excellence heading-icon

call center outsourcing colombia

86%

of promising first call resolution rate

contact center outsourcing colombia

79%

CSAT score helps connect seamlessly with customers

8.61%

low attrition ensures our team enjoys flexible work solutions with work-life balance

call center outsourcing barranquilla

3

months for agents to reach an acceptable level

call center outsourcing bogota

Finding the right call center partner just got easier with outsourcing call center in Colombia

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Provide 360° Customer Satisfaction with ContactPoint360

Commitment to Quality
Team Dedication and Achievements
Client Endorsements
CSAT Excellence

Commitment to Quality

Embracing a quality-centric approach, we’ve enhanced customer satisfaction while upholding rigorous process standards, perfectly aligning with our dedication to excellence in Colombia since our establishment from 2017.

Team Dedication and Achievements

The enduring commitment and success of our team of expert agents in Colombia reflect a nurturing workplace culture and effective leadership. We prioritize their satisfaction, growth, and work-life balance, fostering expertise and teamwork for sustained success.

Client Endorsements

Positive feedback from our clients during business reviews in Colombia underscores our unwavering commitment to excellence. Achieving the lowest attrition rate of 8.61%, these endorsements not only strengthen our reputation but also set us apart in the competitive market.

CSAT Excellence

Our ability to consistently meet and exceed customer expectations is evidenced by the strong performance of our team. Empowering each team member to understand their pivotal role in delivering customer satisfaction has been necessity to our success.

Raise the bar with Contact Center Services in Colombia

Voice & Non-voice Customer Support

Being capable of handling voice calls and chats each month makes us the prominent choice amongst businesses across Colombia.

 

End-to-end Customer Engagement Services

Avoid high call abandonment and low agent retention; let our dedicated team provide solutions to your problems in a single call.

Multilingual Services

Improve your customer experience with our team of culturally rich and multilingual agents proficient in English, Spanish, and French.

Omnichannel Support

Be it voice, chat, and email support among others, by blending unmatched skills and technology, we ensure to provide personalized call and chat support.

Appointment Scheduling

Combining the intelligence of CX agents with efficiency of automation to maintain adequate appointment scheduling.

Vibrant Vibes at ContactPoint360

colombia call center outsourcing

Redefine your Customer Experience with ContactPoint360

Skilled Multilingual Workforce

Our call center in Colombia facilitates native speakers proficient in multiple languages such as Spanish, English and French capable in catering to diverse client base.

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01

Cutting-Edge Technology

We take an AI driven approach by implementing IVR (intelligent virtual response) for automating call routing, and IVA (intelligent virtual agent) to facilitate smooth conversations with ease.

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02

Data Security and Compliance

Our team improves data security and compliance through ISO 27001 and PCI DSS certifications, ensuring optimal data protection for our clients.

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03

Tailored Customer Solutions

Specialized in offering tailored inbound and outbound customer services, achieving the highest mark of CSAT score makes us the best contact center in Columbia.

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04

Spanish Voice Support

Considering lowest accent dialect, businesses prefer to outsource Spanish voice support to Colombia, making the country superior choice across the globe.

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05

A Competent Outsourcing Location

The growth in the IT industry, economic strength & infrastructure development make our call center in Barranquilla and Bogota a perfect location to outsource customer service businesses.

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Other Location: USA
Experience USA’s call center’s synergy, dedicated teams, customer engagement.

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Other Location: Canada
Toronto call center offers world-class service, advanced technology.

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Other Location: Mexico
Mexico City call center delivers efficiency, customer satisfaction.

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Other Location: Jamaica
Jamaica Call center blends vibrant culture, skilled agents, cutting-edge technology.

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Other Location: Philippines
Philippines call center delivers exceptional service, proficient workforce and advanced technology.

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Other Location: India
India Call center provides strategic advantage, optimized customer interactions.

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Other Location: Egypt
Egypt call center excels with skilled workforce, modern infrastructure, customer service.

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heading-icon FAQs on Call Center Outsourcing in Colombia heading-icon

Why do most U.S. companies outsource their support teams to Colombian call centers?

Cost-effectiveness is the primary reason of U.S companies to outsourcing call center services to Colombia. Apart from that, bilingual professionals, 24/7 support, and a stable business environment are another crucial factor behind outsourcing teams to Colombian call centers.

Is outsourcing to a Colombian call center cost-effective?
Indeed, compared to the U.S. and other countries, Colombia’s call centers have lower hourly rates. This factor alone makes Colombian call centers desirable and appealing for businesses looking to decrease operational expenses while maintaining service quality.
Where are most Colombian call centers located?
Colombia call centers are in Bogota and Barranquilla. Since these cities are equipped with a talented and educated workforce, accessibility, and top-notch infrastructure, it has become the perfect destination for businesses to outsource contact center services in Colombia.
What languages can you provide customer support in a Colombian call center?
Customer support is provided in English, Spanish and French. These are the primary spoken languages in Colombia. The versatility and multilingual workforce permit cater to a wide range of international clients.